IT Service Manager

ABOUT US

UCL is a world-leading teaching and research university, often ranked in the top ten in the world with an annual turnover of well over £1 billion. Part of UCL’s vision is to take on the hardest global challenges.

Our ambition is to be the leading IT services group in the HE sector and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering.

Faculty IT & Partnering provides local specialist applications and systems support and IT strategic business partnering for users in the School of Life and Medical Sciences (SLMS), in the Institute of Education (IOE), the Bartlett Faculty of the Built Environment and to departments in the Faculties of Arts & Humanities, Social & Historical Sciences and Laws.

ABOUT THE ROLE

Your role as IT Service Manager is to manage the day-to-day operations and provision of all IT services required by your School, Faculty, Institute or Department. Working as part of the Faculty IT and Partnering group, you will collaborate with several groups across ISD to ensure sufficient provision of resources and services to your designated User community.

The position requires several focuses including but not exclusive to the following:

ABOUT YOU

Qualifications, experience and knowledge

Previous experience of working in an IT Service/Project Management role with stakeholder management responsibilities.

Proven experience using a range of agile project management methods

Proven experience balancing multiple priorities and dealing with ambiguity

Demonstrable knowledge of operations management, including staffing, infrastructure, technological and change management.

First degree or equivalent, preferably in a science or technology discipline, or substantial relevant business experience.

Skills and abilities

You will also be expected to possess a technical expertise and understanding of the following:

Windows and Apple operating systems

Microsoft Office 365 suite of applications

Proven staff management abilities and excellent interpersonal skills including the ability to act with tact and discretion and to motivate staff and co-operate with colleagues.

Excellent written and oral communication, interpersonal, negotiation and relationship-building skills. Possess the ability to effectively present complex or technical information effectively to a range of audiences.

A flexible attitude to work, including the ability to take up new tasks quickly and when required without supervision.

WHAT WE OFFER

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

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