Senior AV Analyst

The Post

The Senior AV Analyst is part of the AV team working as part of the Information Centre which provides first and second line support to staff, students and visitors in the use of university IT services and facilities. This role is focussed on the support and development of the AudioVisual facilities across the whole University, including: teaching rooms, lecture theatres, meeting rooms and social study spaces.

The Senior AV Analyst is a technical expert in the AV environment and assists with the technical planning, development and provision of modern learning, teaching and meeting facilities across the campus. We have made a multimillion-pound investment in our AV facilities over the past year, including state of the art AVoIP solutions, interactive displays with wired and wireless connectivity, configurable PTZ cameras and high-quality audio input/output and we are in the process of implementing remote management and support tools. The role holder will work closely with IT support teams to ensure the AV facilities across the University are monitored, supported and maintained to a high standard.

Working alongside our IT Service Desk, the AV team are responsible for the ongoing development, maintenance, support and training for our AV and other IT equipment across the University, including: learning spaces, computing labs, meeting rooms, events spaces, digital signage and social spaces. The team procure and commission new equipment, providing a responsive support and maintenance service and ensuring that our community is trained in the use of our equipment and facilities and have the necessary digital skills required to use them effectively.

Description of Duties

• Lead on the IT support function for AV related incidents and service requests:
  • Monitor the IT Service Management system for new AV related incidents and service requests, processing these based on priority and urgency
  • Provide remote and in-person technical support for IT/AV technologies in learning and teaching spaces, focussing on a fast and efficient resolution
  • Working with the University events team to ensure that key University events, such as graduations, public events, open days etc all run smoothly with the appropriate level of AV support
• Support the AV Team Leader in the continuous development and improvement of AV services and facilities:
  • Support the liaison with suppliers and contractors in the design and implementation of AV solutions
  • Undertake thorough testing and evaluation of pilot/test equipment as our solutions are developed and evolved, particularly as new technologies emerge

Essential Criteria

Qualifications

• Educated to degree level OR
• Significant experience in an AV technical role

Knowledge & Experience

• Substantial technical AV knowledge and a wide-ranging understanding of all types of AV equipment relevant to their duties
• Experience of providing technical support during teaching and conference events, or similar
• Working knowledge of basic network services and protocols relevant to modern AV systems including AVOIP

For further information, including a full description of duties, essential criteria and details on how to apply, please see Vacancy details | University of Stirling

Advert information