Catering Deputy Supervisor

Are you passionate about delivering exceptional service and ensuring top-notch food experiences? Do you thrive in a dynamic environment where no two days are the same? If so, we want you to be part of our team!

About Us:

We are a vibrant university campus dedicated to providing fresh, healthy, and on-trend food and beverages to our diverse and ever-changing customer base. As a Delivered Catering Deputy Manager, you'll play a pivotal role in shaping the culinary experience for our community.

Key Responsibilities:

Operational Excellence: Lead the day-to-day operations of our Delivered Catering unit, ensuring adherence to business controls, policies, and procedures. You'll work closely with the Manager and team members to maintain high standards of customer service, food safety, product display, and cleanliness.

Customer Focus: Serve as the main point of contact for clients during deliveries and served bookings, ensuring a warm welcome and promoting our catering service. Respond to customer requests promptly and effectively to enhance their experience.

Team Leadership: Supervise staff, delegate tasks, and monitor performance to ensure that all responsibilities are carried out efficiently and to the required standard. Provide necessary training to maintain consistent standards and keep staff up to date with changes and procedures.

Health and Safety: Uphold legal requirements related to Health and Safety and Food Safety, ensuring a safe and secure environment for staff and customers at all times.

What You'll Bring:

• Proven experience in a supervisory or managerial role within the hospitality industry.
• Strong communication and leadership skills to motivate and inspire your team.
• A customer-centric approach with a passion for delivering exceptional service.
• Ability to prioritize tasks, delegate effectively, and work under pressure in a fast-paced environment.
• Knowledge of food safety regulations and a commitment to maintaining high standards of cleanliness and hygiene.

What We Offer:

• Competitive salary and benefits package.
• Generous annual leave
• Career average pension schemes
• Opportunity for professional development and career growth.
• A supportive work environment with a focus on work-life balance.
• Access to university facilities and discounts, including cycle-to-work schemes and gym memberships.
• Onsite nursery

About UWE Bristol:

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol, one of the UK’s most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

Further information

If you would like an informal discussion about this opportunity please contact Kristian Fernandez-Mitchell at 0117 328 4556 or email: kristian.fernandez-mitchell@uwe.ac.uk 

This is a full-time post, working 37 hours per week, working 5 out of 7 days, and being flexible to deliver Hospitalty service.

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