Service Desk Analyst
Leeds City College
IT011
Full time, permanent
Based at our Park Lane Campus
Grade: LC3 - Commencing at £17,010 with progression to £18,040 p.a
Closing date: 7 May 2013
A vacancy has arisen for a Service Desk Analyst within the nationally-accredited IT Systems and Strategy department of the College. The role involves providing 1st line support via telephone, Email and remote support tools within the Service Desk Team to our 1700 staff. Recording incoming incidents and requests on our service management software and resolving issues for users.
The Service Desk team also works with IT colleagues and 3rd parties to ensure all requests are resolved in line with department service level standards. Our focus is very much on providing exceptional service to our customer base.
Leeds City College is committed to safeguarding children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. All successful applicants are required to complete an enhanced Disclosure and Barring Services (DBS) check.
All applicants will be treated fairly irrespective of race, disability, sexual orientation, religion or belief or age.
To apply and for more information, please click the APPLY button below.
