Student Support Officer

Queen Mary University of London - Engineering & Materials Science

Queen Mary University of London is one of the UK's leading research-focused higher education institutions, a member of the elite Russell Group of UK universities and ranked joint 9th in the UK in the 2014 Research Excellence Framework. The General Engineering submission from the School of Engineering and Materials was ranked 7th in the UK. The School currently employs 50-60 academics and a similar number of postdoctoral research staff. There are around 1000 undergraduate and taught postgraduate students and 220 PhD students. These are supported by an administrative and technical staff of 37. The staff and student body are international in make-up.

With this appointment we aim to strengthen our student support team with a member of staff whose main role is to provide professional support for all taught students in the School of Engineering and Materials Science. The post-holder will also provide administrative support for the implementation of the School’s student engagement, retention and success strategies. He/she will work closely with the School’s Education Manager, Deputy Director of Taught Programmes (Student Experience) and Senior Tutor.

The successful candidate will have a degree or equivalent level qualification and substantial relevant experience working in a university environment. A detailed understanding of student support issues in higher education and a commitment to customer service are essential.

This is a full-time permanent post, starting as soon as possible.

Starting salary will be in the range £32,405 - £38,062 per annum inclusive of London Allowance. Benefits include 30 days annual leave, defined benefit pension scheme and interest-free season ticket loan.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

Informal enquiries can be made to Mrs Sandra Wells, Education Manager, email:

or Dr Hicham Adjali, Deputy Director of Taught Programmes (Student Experience), email:

Details about the School can be found at

To apply and for a full job details including a job description and person specification please visit and search for reference QMUL9142.

Application enquiries can be directed to

The closing date for all applications is 26 October 2016. Interviews are expected to take place shortly afterwards.

Valuing Diversity & Committed to Equality.

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