Retention and Success Coordinator

SOAS, University of London - Learning and Teaching Development, Academic Services Directorate

About SOAS and the Learning and Teaching Development department

SOAS, University of London is the world’s leading institution for the study of Asia, Africa and the Middle East, offering programmes in arts, humanities, languages, law and social sciences. Inaugurated in June 1916, SOAS has had an international reach since the arrival of its first students in February 1917 and is celebrating its Centenary in 2016.   

Learning and Teaching Development forms part of the Academic Services Directorate and provides a central focus for learning and teaching support and development throughout the School.

The role and its responsibilities

You will contribute to the delivery of strategies to improve the student learning experience at SOAS and to enable students to succeed on their learning journey. You will support and develop the delivery of Bridging Courses for mature and first generation students starting their first year of undergraduate studies, as well as organise and administer a programme of peer mentoring/coaching to help students succeed. In order to achieve this, you will work collaboratively with the Learning Development Manager(s), the Widening Participation team together with other colleagues across the School.

Skills and experience

You will have relevant experience of events and project management as well as some experience in a higher education environment. You will be a team player; have excellent communication and organisation skills; and be responsive to a changing educational environment. Experience of collaborating with staff and students through online and virtual learning environments is also essential. In addition, you will be committed to providing an excellent service to both staff and students and will be used to working under pressure to competing demands. You will be educated to degree level or equivalent.

Further information

As an employer of choice SOAS offers an extensive benefits package including:

  • 30 days holiday plus bank holidays and School closure days, pro rata for part time staff
  • Pension scheme with generous employer contribution
  • Various loan schemes including season ticket loan, IT equipment loan
  • Cycle to Work Scheme
  • Enhanced Maternity, Paternity and Adoption Pay provisions, childcare voucher scheme, financial childcare support

To apply for this vacancy or download a job description, please visit

Completed applications must be received by 23:59 on the closing date to be considered.

Interviews will provisionally be held in the week commencing or on: 14 November 2016

Please note that it will not be possible for SOAS to issue a Certificate of Sponsorship for successful candidates as this role does not fall into one of the standard occupational codes deemed eligible for sponsorship by UK Visas and Immigration. Successful candidates will therefore need to be eligible to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with SOAS, in accordance with the Immigration, Asylum and Nationality Act 2006.

If you have any questions or require any assistance with regard to the application process, please contact

Equality Challenge Unit, Gender Equality Charter Mark: Bronze award holder. Addressing gender inequalities and imbalance in the arts, humanities and social sciences.

SOAS values diversity and aims to be an equal opportunities employer.

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