CSO - Accommodation Services

University of the West of England, Bristol - Facilities – Accommodation

Campus/location: Frenchay campus

Salary band: C - £17,898 - £21,220

Salary details:

Please note that this post has a shift pattern of permanent nights.

It is important when advertising that that salary is shown WITH shift allowance sums to attract the right candidates.

Post is open to: External and internal candidates Closing date: 20 November 2016

Job overview:

This post requires the successful candidates to work a 4 nights on / 4 days off shift pattern from 8am – 8pm covering 365 days. Appropriate financial allowances will therefore be paid as follows:

CSO C grade salary at C10: £17,898

Flat rate overtime: £1,452

Enhanced rate overtime: £827

Weekend working allowance: £2,903

Unsocial hours allowance: £3,378

Total remuneration package: £26,458

The Accommodation Services team, which is part of the Facilities Service at UWE, is seeking to appoint 6 permanent Campus Support Officers.

Passionate about providing the highest levels of customer service to students and stakeholders you will have previous experience in a security and/or front-of-house role gained in a large complex organisation. You will play a key role in contributing to the provision of out-of-hour services. Enthusiasm and common sense are considered key attributes in these roles.

Our customer base is predominantly 1st year undergraduate students who are away from home for the first time. Excellent communication skills, patience and negotiating skills are of the utmost importance. Experience of dealing with customers of this age group is desirable.

Successful applicants will require a full enhanced Disclosure and Barring Service check prior to appointment.

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Location(s):

South West England