Engineer (Client Services)

University of the West of England, Bristol - IT Services

Engineers work within the Strategic Business Engagement function, specifically the Client Services area. This role is available in the Maintenance and Implementation Team and alongside the standard requirements of the post will have a responsibility for developing, installing and maintaining Linux installations across the Faculty of Environment and Technology, the specifics of which are detailed below.

The purpose of this role is to enable university wide robust and fit for purpose support for classroom and desktop based IT, AV and learning systems plus support, installation and maintenance activities for these systems. Working closely with colleagues, the post holder will be required to take part in supporting and maintaining systems in collaboration with academic, professional services and ITS colleagues. Engineers can expect to take the lead in solving staff and student IT and AV issues and will act as an escalation point for other Client Services staff.

In addition to the standard requirements for this post we are seeking a candidate with Linux skills as follows:

Essential

  • be able to install and maintain a Linux workstation, including X11, and setup it up as a network client
  • work at the Linux command line, including common GNU and Unix commands, handling files and access permissions, system security, installing and updating packages.

Desirable

  • be proficient in advanced system administration, including common tasks regarding the Linux kernel, system startup and maintenance, filesystems, authentication.
  • be able to install and configure network services, including DHCP, DNS, SSH, web servers, file servers using FTP, NFS and Samba.

This is a varied role and whilst technical expertise will be required customer services skills and skills in communicating technical matters to non-technical colleagues are equally important. The post holder must be skilled at and comfortable with communicating at all organizational levels and have experience in operating in a complex university environment.  While the role will be allocated to a specific team there is an expectation of a high degree of cross team working and collaboration.

The successful candidate will be able to demonstrate breadth of experience in a technical function in a complex higher education establishment, experience of acting as a support escalation point and a technical lead for colleagues, a broad knowledge of a variety of IT, AV and Learning Technologies and have an innovative and creative approach to problem solving.

Please ensure that you fill in all your information on the form provided. Please make sure that you address the Essential and Desirable criteria on the person specification and please provide examples of how you meet this criteria. Although the application system allows upload of CVs etc. the recruiting managers for this post will refer to the information provided on the application form rather than attached CVs or letter.

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South West England