Housing Operations Officer

Bournemouth University - Student Services

Bournemouth University (BU) Residential Services department are seeking a Housing Operations Officer to manage their Unilet (head tenancy scheme) and Student Village portfolios of accommodation. 

This is a management role offering a variety of challenges across a diverse portfolio of accommodation. Reporting into the General Manager(s), you will be delivering and developing services within the following areas:

Customer Service

  • General student support and advice.
  • Student communities and welfare.
  • Student complaints and discipline.


  • Directly line manage a Residential Support Coordinator.
  • Create, develop and manage relationships with a broad range of internal/external stakeholders and contractors.

Accommodation / housing management

  • Ensure all accommodation meets and where possible exceeds statutory legal HMO standards and/or management codes of practice, i.e. The Code (UUK).
  • Set up (where required) and manage the University’s contracts with a broad range of internal/external teams and contractors who have responsibility for the delivery of hard and soft facilities services.
  • Implementation, supervision and monitoring of all statutory and best practice health & safety duties as required under law and BU policy, including the implementation of the BU Car User and Lone Worker policies for the department.


  • Overseeing budget for area of responsibility.

It is expected that the successful candidate will have experience of working in a management position within the student accommodation sector as well as having a demonstrable understanding of relevant health & safety management practices.

A satisfactory DBS Disclosure is required for this post.

Closing date: (Midnight) Wednesday 4 January 2017

Interview date: Friday 20 January 2017

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South West England