Account/Relationship Management Assistant in London, United Kingdom

Pearson Education Ltd, Higher Nationals Unit

Account/Relationship Management Assistant

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Responsibilities

We are looking for an enthusiastic, driven individual, skilled in relationship management, ideally with experience which spans both higher education and business. A passion for helping young people to succeed is essential. The successful candidate will work closely with key colleagues in the formulation and implementation of strategy and policy in the area of alumni relations and substantially enhance the existing programme.

The role would include, inter alia, the following key responsibilities:

  • Work with key colleagues (VP Student Experience, Director of External Relations and the two academic Deans) to create and implement an alumni strategy and programme which reflects the mission of the College;
  • Development of high quality relationships with alumni of Pearson College London;
  • Identify and build relationships with key alumni so that they engage in identified opportunities within the College to support the College’s strategic objectives in terms of student experience, employability and recruitment;
  • Identify and develop meaningful engagement opportunities for key alumni (e.g. mentoring, guest speaking, internship provision);
  • Management and development of the PCL Alumni Society;
  • Development of an alumni communications plan (in conjunction with the External Relations function);
  • Development and delivery of regular alumni newsletters and a vibrant social media presence, supported by the External Relations function;
  • Management of an alumni database ensuring all contact details are kept current;
  • Management of the DLHE survey at PCL, including data collection, coding and submission;
  • Organisation and delivery of all alumni events (in conjunction with the External Relations function);
  • Liaison between alumni, industry personnel, marketing and academic staff members in the organisation of events - including industry workshops, guest lectures, residential activities and other such events;
  • Ensure External Relations and the academic schools are alerted to alumni achievements in order to support with marketing, student recruitment and brand activity;
  • Working with the External Relations function to produce collateral in relation to the alumni function for marketing and promotional purposes;
  • Assistance with student recruitment activities, including attendance at UCAS fair, school visits and other similar events;
  • Liaison with the careers function in helping alumni find suitable graduate employment;
  • Organisation of feedback collection from alumni;
  • Relationship management between PCL and alumni;
  • Liaison with facilities, IT and the careers function to ensure that all services promised to alumni (in terms of ongoing access to resources) are delivered to and used by alumni students;
  • Liaison with academic staff to ensure that use of the alumni voice is optimised in terms of knowledge transfer to existing students;
  • Developing a sense of community at PCL which includes alumni

Skills and Qualifications

Competencies

Core Competencies

  • Eligibility to work in the UK;
  • Excellent written and oral communication skills;
  • Excellent people skills.

Additional Competencies

Essential:

  • Commercial awareness;
  • Knowledge of the international job market.

Education, Qualifications & Training

Desirable:

  • An undergraduate degree at 2:1 or above;
  • A coaching qualification.

Previous Experience

Desirable:

  • Experience in an alumni function or talent management role;
  • Industry experience.

Personal Style and Behaviour - What we look for in Pearson people

  • Drive learner outcomes: We are committed to doing the right thing to achieve the best outcomes for our learners. We put the impact on the learner before other considerations, such as personal preference or benefit to a particular team or part of the business;
  • Be clear, honest and supportive: We are clear, honest and supportive in how we work together. We respect each other but we don’t shy away from difficult conversations and we are comfortable giving and receiving direct and constructive feedback;
  • Be responsible and accountable: We demonstrate ownership and accountability for our actions. We make timely and well informed decisions, and measure and learn from our performance;
  • Behave as One Pearson: We embrace all opportunities to work together.

Qualifications

Competencies

Core Competencies

  • Eligibility to work in the UK;
  • Excellent written and oral communication skills;
  • Excellent people skills.

Additional Competencies

Essential:

  • Commercial awareness;
  • Knowledge of the international job market.

Education, Qualifications & Training

Desirable:

  • An undergraduate degree at 2:1 or above;
  • A coaching qualification.

Previous Experience

Desirable:

  • Experience in an alumni function or talent management role;
  • Industry experience.

Primary Location: GB-GB-London

Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH

Job: Sales

Organization: Higher Education

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job