Client Services Assistant

Birmingham City University - Academic Services

Location: Joseph Priestley Building

The sector faces big challenges, but here at BCU we see these as Big Opportunities. Our Strategic Plan is ambitious; we are transforming the University, students, our practices and the region we operate in therefore we need a creative and professional workforce. There has never been a better time to join the university; the scope for change in vast and the opportunities to play a role in our transformation is there for the taking!

Registry Services

As Registry Services, we have overall responsibility for the student record, as well as the maintenance and continuous improvement of the systems that store it. We work with faculties and departments to support processes relating to the entire student journey, from application to award and graduation, and act as a source of advice on how those processes can be improved through the use and development of our student systems.

The Role

Client Services is one of several teams within Registry Services. As Client Services Assistant you will play a key role working alongside colleagues within the team to provide high quality customer service for different customer groups from across the university community.

As an advocate for the range of student systems supported by the team you will promote good practice and seek feedback on processes and procedures through engagement with customer groups, which will support continuous improvement to ensure that the student systems are operating effectively according to business needs.

As a University, we have many strengths; amongst staff and students there is a sense of common purpose and commitment to the nature of higher education we offer. This is a fantastic opportunity to further improve our service and ensure practices are leading within our field.

Please upload a CV and covering letter/expression of interest as part of your application for this role. You are advised, where possible, to remove personal details from your CV and Covering Letter including your name.

We reserve the right to close the role early depending upon the volume of applicants.

For more information about applying and for the job description and person specification for the post, please see the current vacancies on the BCU website: jobs.bcu.ac.uk.

Alternatively if you require the application in a different format please contact the Human Resources Department at hrlifecycle@bcu.ac.uk or on 0121 331 6693.

Closing date for applications: Sunday 11 December 2016

Birmingham City University offers excellent benefits which include up to 32 days annual holiday, an index linked contributory pension scheme and an employee medical scheme.

Birmingham City University is an equal opportunities employer and welcomes applications from all sections of the community.

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Midlands of England