IT Service Transition Manager

Kingston University - Information and Technology Services

The Role

Our vision is for IT to be a valued business partner, providing innovative services to our students and staff. We are embarking on our service management journey that will enable us to embed a culture of excellence and continuous improvement allowing us to provide consistently high quality services. Your role will be key in developing our service transition processes including asset, Change, Configuration and Release Management to ensure services are transitioned effectively in to the live environment Working with our wider IT team you will act as a subject matter expert, championing ITIL to improve the maturity of ITIL service transition disciplines, with a focus on IT service asset and configuration management, Change, Release and Deployment management.

The role will promote the effective functioning of these processes and service improvements across IT. The role will help develop the service portfolio and operation of appropriate SLA and KPI’s to measure performance as well as development of best in class support processes aligned to ITIL framework. In addition ensure Service Acceptance Criteria and testing is in place so new services or releases meet required functionality and quality requirements so that the service can be fully supported before going in to production. Finally the role will provide professional leadership, for the development, implementation, and execution of IMAC activities including the End Point Device and Audio Visual refresh programmes.

The Person

You will bring to the role extensive, relevant knowledge and experience of IT best practice including:

  • ITIL V3 service transition certification or demonstrable experience of implementing, developing and maturing service transition processes.
  • Proven background in developing service, improving capabilities and continuous improvement of Asset, Change, Configuration and Release Management processes.
  • Experience of developing new ways of working and practices to ensure the delivery of services within a changing technology landscape.
  • Strong leadership skills with experience of working at a senior level, inputting in to the development of strategy and planning of services.
  • Demonstrate a passion for customer services with a focus on delivering an innovative and outstanding customer experience across a broad user base.


You will be a self-motivated and dynamic individual who is able to challenge and influence others, develop and maintain collaborative working relationships across IT and non IT departments; High level, proven inter-personal and communication skills are essential, as is the ability to lead and motivate internal teams and vendors alike.

The Department

Are you an enterprising and an exceptional person who wants to be part of an evolving journey?

If so then Kingston University needs you to help it transform the delivery of IT services. As part of our new ambitious management team this will be your opportunity to shape and develop the service management capabilities of this large institution. As part of our £27 million transformation programme we have implemented a cutting edge infrastructure that will help us achieve our vision of delivering great IT Services that will help change people’s lives.

Further Information

The interviews to be held on 19 December 2016.

As an employer of choice Kingston University offers an extensive benefits package including: A competitive salary package, Holidays – 35 days per annum plus public / bank holidays, Strong pension scheme

Kingston University is committed to equality and we value the diversity of our staff and students.

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