Front Office Manager (Credit and Collections)

University of Reading - Transactional Services

The Finance team at the University of Reading has undergone a major transformation in the way it delivers its services to both internal and external stakeholders and to meet the ambitious growth and challenges that the University has set itself. A new opportunity has arisen within the Transactional Services Team leading a large Collections & Cash team.

The main purpose of the role is to ensure timely collection, allocation & reconciliation of all payments that are made to the University of Reading. We have a diverse international customer base ranging from students to large corporations.

The role also oversees the adherence to any collection or credit management policy to ensure that the risk of exposure is reduced to acceptable levels without impacting the ability for the University’s ability to maintain or increase revenue streams.

You will have:

  • Demonstrable experience of working and managing in a collections environment (B2B & B2C).
  • A drive & want to make a difference.
  • The ability to communicate at different levels around the University.
  • The ability to use your own initiative.
  • Good systems knowledge including Agresso & MS Excel.

Informal contact details
Contact role: Head of Transactional Services
Contact name: Darren Francis
Contact phone: 0118 378 8838
Contact email:

Alternative informal contact details
Contact role: 
Back Office Manager
Contact name: Sarah Shackleford
Contact phone: 0118 378 6962
Contact email:

Closing date: 22 August 2017

The University is committed to having a diverse and inclusive workforce and we welcome applications for job-share, part-time and flexible working arrangements which will be considered in line with business needs.

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Subject Area(s):


South East England