Library Operations and Services Manager

Queen Mary University of London - Library Services

We are seeking a proactive leader who will motivate a team of over 50 Public Services staff towards a culture of service excellence and liaise closely with a range of stakeholders to develop and manage inspirational spaces for independent study and research. The Public Services team manages a number of libraries and study spaces, several of which are open 24/7, and assists our community of over 23,000 students and 4,000 staff to access and use library resources and facilities effectively. The post holder will report directly to the University Librarian, and contribute to the strategic development of Library Services as a member of the Senior Management Team.

Queen Mary University of London is a leading research-intensive institution with a difference. Our campuses in East and Central London are hosts to a university community drawn from both the local area and from 162 nations around the world, and over 3,000 of our students study at centres in China, Greece and France. With a commitment to working in a culturally and socially diverse environment, you will share our deeply-held values of integrity, collegiality, inclusivity, and community engagement.

With outstanding communication skills, a customer-centred approach, and a focus on continuous improvement, you will be adept at working across team boundaries to provide responsive, high quality library services. You will have substantial experience of managing spaces to provide safe and welcoming environments for a variety of customers with different needs, and have a good awareness of recent trends and developments in the design and management of library buildings and other study spaces. You will have an excellent track record of managing staff relationships to effect positive change, and of managing complex projects to a successful outcome. You will have a flexible and adaptable approach which allows you to respond effectively to operational challenges as they arise in a busy, multi-site service.

To arrange an informal conversation about the post, please contact Kate Price, University Librarian at

Location: Based at Mile End Library, but required to travel regularly to the Whitechapel and West Smithfield campuses as required by the needs of the service.

Hours: 35 hours per week, which may include evenings or weekends on a rota basis.

Starting salary will be in the range £44,815-£50,030 per annum inclusive of London Allowance. Benefits include 30 days annual leave, defined benefit pension scheme and interest-free season ticket loan.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

Details about the department can be found at

Application enquiries can be directed to

To apply, please visit the Human Resources website on and search for reference QMUL12279

The closing date for applications is 20 August 2017. Interviews are expected to be held shortly thereafter.

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