Gateway Adviser – Part Time - Saturday

University for the Creative Arts

UCA is the No.1 Specialist University for the Creative Industries in the Complete University Guide and Guardian University Guide league tables.  Ranked 21st in the UK by the Guardian, UCA is also top 10 in three of its subject listings: Fashion & Textiles (6th), Film Production & Photography (7th) and Architecture (9th).  For more than 150 years the University for the Creative Arts in Canterbury, Epsom, Farnham, Maidstone and Rochester has been leading the way for art and design education. 

Gateway Adviser – Part Time - Saturday


Part Time Post: 6 hours per week - Term Time Only 

Salary: £18,776 - £21,585 per annum pro rata

Ref: 17-LIBR306-0393-1 

Applications are invited for enthusiastic and imaginative Gateway Adviser to work in our busy Library & Student Services department which provides support for students and staff on the Epsom campus. 

The post provides first line help for students and staff in gaining access to a range of support services as well as locating and using the library resources, facilities, equipment and technology.  

You should have experience of working in a customer service environment, preferably a busy academic library or support services environment. Effective interpersonal and communication skills and excellent customer service skills are essential. You should also have experience of automated library systems and be a competent and confident IT user. Knowledge of online information would be an advantage. 

We are looking for someone who will be prepared to accept responsibility, to respond effectively under pressure, to demonstrate initiative and flexibility and to liaise effectively with staff, students and colleagues. Equally important are the ability to work as part of a team and attention to detail. Being prepared to use new skills and undertake staff development as appropriate, especially in the area of new technology are essential. 

Hours of work are 6 hours per day, 10am-4pm on Saturday. The post includes three extended Saturday openings per year 10am-8pm during peak periods. 

The pro rata rate for this position will be £2279 - £2620 per annum. 

For an informal discussion about the post please phone the Senior Adviser on 01372 202218. 

For further details and to apply for this post please visit our website 

The closing date for receipt of applications is 31st August 2017 

Interviews will be held on 11th September 2017. 

We value the diversity of our organisation and welcome applicants from all sections of the community.

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South East England