Student Hub Advisor x 2

GSM London

Location: Greenford or Greenwich Campus with flexibility to work across all sites (please specify your preferred location)

About GSM London

GSM London is an independent higher education provider that has been delivering degree-level education for over 40 years. We have campuses in Greenwich and Greenford and a study centre at London Bridge. Our partnership with Plymouth University means that our students receive a final qualification/degree awarded by one of the UK’s top modern universities. GSM London is genuinely inclusive, helping our diverse student body realise their aspirations whatever their situation or background. We encourage them to have bold dreams and we focus on employability from day one. We currently have around 7,000 students studying for a range of business-related degrees.

About the role

We have an excellent opportunity for an enthusiastic individual to join our growing Student Services Hub in the role of Student Hub Advisor.  

The Student Hub Advisor will be responsible for providing accurate information, advice and guidance on wellbeing, finance, procedures and policies as well as responding to general course related enquiries. As Student Hub Advisor you will be responsible resolving queries and being part of a welcoming team.  Your day-to-day responsibilities will also include answering queries from students and staff, identifying student needs and addressing urgency and priority needs. You will be expected to work with frontline student support colleagues to facilitate smooth cross divisional working and an integrated student experience. In addition, you will work closely with your team to contribute to the continuous improvement of service delivery and internal processes and practices.

To be successful you will be degree qualified or be able to demonstrate your experience in a Further or Higher Education setting or similar role. You will possess excellent written and oral communication, interpersonal skills and an awareness and appreciation for cultural diversity and widening access, along with the ability to deal sensitively and confidentially with students. You will be solutions focused; highly organised and have the adaptability to deliver an outstanding service in a busy and rapidly changing environment.

How to apply

To express your interest in this position view the Job description below and submit your completed application form (attached) via email to recruitment@gsmlondon.ac.uk quoting your Name followed by Student Hub Advisor in the subject line and your preferred location. CV’s will not be considered.

GSM London are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. Please note, you must have the Right to Work in the UK (without Employer sponsorship) to be considered for this role.

Only successful candidates will be contacted for an interview. 

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London