Senior Customer Service Assistant

Loughborough University - Sports Development Centre

Two Part-Time (32 Hours per Week) posts available. One position is Open Ended, the other is Fixed Term for Six Months.

These are exciting times at Loughborough University as we strive to achieve world leading levels of customer service for our students, National Governing Bodies and our community users by offering a vibrant and inspirational experience. The Swimming Pool provides a world class training environment for British Swimming and British Triathlon. This is your chance to be part of the team that makes great things happen!

We are looking for inspiring individuals, to lead the way in creating outstanding customer care by promoting a friendly and welcoming front of house environment at the Swimming Pool. You will be sociable, enthusiastic individual with a 'can do' attitude.

Not only will you be expected to handle telephone and in person enquiries in a courteous and supportive manner but also respond to emails promptly and professionally. You will be administrating our "Learn to Swim" scheme using Learn2 and will need to be competent in Microsoft Word and Excel.

These are part-time posts working an average of 32 hours per week. A shift rota is in operation which includes working a shift pattern alternating between mornings, evenings and weekends; bank holiday/closure days are also included.

Application closing date: 27 August 2017.

Interviews will be help on 13 September 2017.

Loughborough University is committed to achieving equality and valuing diversity in all aspects of employment and welcomes applications from all sections of the community.

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Midlands of England