Client Relationship Manager (2 posts)

Northumbria University - Business and Engagement

Northumbria University had the largest rise in research power ranking in the Research Excellence Framework (REF) 2014 and now enjoys a top 50 position for research. It was awarded a Silver Award in the Teaching Excellence Framework (TEF) 2017. We have the highest level of student entry qualifications of any new university, in addition to strong student satisfaction and high performing collaborations and partnerships at home and overseas.

As part of its continuing strategy for growth Northumbria University, Newcastle has developed ambitions and exciting plans to re-focus, shape and drive greater academic impact and income through the alignment of our teaching and research strengths with the demands and future expectations of society, the economy and in particular, key industrial sectors. To provide the leadership and ambition in this endeavour we are seeking to appoint exceptional leaders to the posts of Client Relationship Manager to drive performance and achieve transformational change focussed on aligning our academic strengths with our key industrial research partners in further realising the University’s Vision through its strategic plans, policies and procedures.

These roles are part of the newly created Business & Enterprise team. Its ambition is to drive the delivery of the University's Strategic Plan for Knowledge Exchange (KE) (2016-2021), which aims to grow KE income by at least 300% by 2027. The team works closely with the Academic community and other professional support teams to increase the economic and social impact of, and income from, our research and teaching activity.

The team comprises a Director, Deputy Director and 11 professional support staff aligned to three sections; Research and Development (R&D), Talent Management and KE Programme Management.

Working with the Business and Enterprise Director and senior Academic colleagues, the Client Relationship Managers will realise strategic Knowledge Exchange objectives through identifying, developing, leading and building our key business relationships with strategic partners, clients and stakeholders. There will be a focus on developing Collaborative and Contract Research and Consultancy in the Industrial sector aligned to the University’s areas of academic strength in research and development.

Successful candidates will have a proven track record in creating and developing Research and Development programmes in the Industrial or Higher Education Institution (HEI) contexts. Excellent client relationship/business development experience within a B2B environment in a large organisation is essential. The role holder must be highly proactive with exceptional customer relationship skills and be proficient in coaching others to develop new business opportunities through to achieving successful results

For an informal discussion about the posts, please contact Professor Steven Kyffin, Pro Vice Chancellor, Business and Engagement on 0191 227 3126.

For further information and to apply please visit - https://work4.northumbria.ac.uk/work-for-us/details/?roleId=249

Please note only applications submitted through the Northumbria University vacancy site will be considered.

Northumbria University takes pride in, and values, the quality and diversity of our staff. We welcome applications from all members of the community. The University holds an Athena SWAN (Bronze) award in recognition of our commitment to improving employment practices for the advancement of gender equality.

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