Senior Operations & Maintenance Analyst

University of Plymouth - Service Management – Operations & Maintenance

Technology and Information Services (TIS) is seeking to recruit a skilled Senior Operations & Maintenance Analyst to work as part of the TIS Operations & Maintenance - Systems team.

Operations & Maintenance - Systems team is responsible for server applications, e.g. Active Directory, Exchange, SQL Server, System Centre Configuration Manager, SharePoint, running on both Windows & Linux based virtual servers (running on VMWare ESXi 5.5). The team is also responsible for application and update distribution to the University’s 5000 Windows devices (desktop & laptops), and device configuration.

The key responsibility is to assist in the maintenance of the systems related to the University’s Windows client devices described above.

You should be educated to degree level and/or have demonstrable equivalent experience of supporting a diverse customer base using Microsoft products.

Essential Skills:

  • Microsoft Windows Server 2008 and above
  • Microsoft Systems Centre Configuration Manager 2012
    • Operating System Deployment
    • Application Deployment
  • Software repackaging (e.g. InstallShield)
  • Desktop client configuration (e.g. Group Policy)
  • Windows Server Update Services (WSUS)
  • Windows 7 or above Administration

Desirable Skills:

  • Intel AMT\VPro technology
  • Application Virtualisation
  • Scripting (e.g. PowerShell, VBS, .NET)
  • Microsoft SQL 2008 and above

You will also:

  • Provide escalation for the University Service Desk using problem solving skills to resolve complex technical problems,
  • Lead in developing solutions to common problems
  • Lead in installation, configuration, and upgrade service applications.
  • Be tasked with the creation of technical documentation relating to product installation and administration.

IT roles at Plymouth University have been mapped to the industry good practice Skills Framework for the Information Age (SFIA). This is an SFIA minimum entry level 4 role with the following key skills; Application Support, IT Operations and Systems Software

Selection will be based on individual merit. Black and minority ethnic people are under-represented in TIS and we welcome applications from this group.

For an informal discussion please contact Paul Cranness (Systems Team Manager) on 01752 587249 or via email

This is a permanent, full time position working 37 hours per week. Successful candidates will be expected to work on a shift basis to cover the hours of 08:00-18:00 Monday-Friday. 

Closing Date: 12 midnight, Sunday 1 October 2017

University of Plymouth is committed to an inclusive culture and respecting diversity, and welcomes applications from all sections of the community and is a Stonewall diversity champion.

The University holds a Bronze Athena SWAN Award which recognises commitment to advancing women’s career in STEMM academia.

University of Plymouth has been recognised by Bloomberg as one of the 50 best UK employers for 2016

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South West England