Programme Support Administrator

QA Higher Education

QA is recognised worldwide for the quality of its education and as one of the largest established education providers in the UK. QA Higher Education is engaged in a number of joint ventures with leading UK universities to provide high quality programmes from foundation to taught masters and everything in between. The purpose built campuses provide state of the art facilities and our team of staff and academics have a real passion for all aspects of higher education learning and development.

Role and Responsibilities

  • To provide effective and efficient administrative support and guidance to all London programmes
  • To provide information, advice and support with regards to academic related queries to Programme Leaders and Module Tutors
  • To provide assistance to Programme Coordinators with University Progression and Awards Exam Boards
  • Servicing programme committee meetings for a selection of London programmes
  • To work closely with the Student Support Administrator to ensure all Post Exam Board communications are sent out to students efficiently
  • To build a strong relationship with key contacts at Northumbria University and to ensure full knowledge of Northumbria University’s policies, regulation and procedures
  • To work as part of a team and provide support to other departments as and when required

Skills & Experience Required

  • Extensive administration experience to a high level – ideally within education sector
  • Experience using SITS or similar student records management systems – not essential
  • Work effectively under pressure while maintaining a positive attitude.
  • Listening and following instructions to the highest level of accuracy
  • The ability to operate well within a team environment.
  • Excellent communication skills
  • Good organisational, problem-solving and planning skills
  • Excellent literacy and numerical skills
  • Flexible and adaptable to change
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