Residence Support Officer (Discipline & Complaints)

Keele University - Student Services

Fixed Term – 7 months 

Keele University is renowned for its exciting approach to higher education, innovative research, beautiful campus, strong community spirit and excellent student experience.  With a turnover in excess of £134 million, over 10,000 students and a total staff of approximately 2000, the University provides high quality teaching across a wide range of academic and vocational subjects and promotes world-class research.  Further information can be found at

This post represents an exciting opportunity to join the University’s Residence Support team at a time of development and change. You’ll be a confident and motivated individual who is looking for an opportunity to work in a supportive yet demanding environment. You’ll be able to empathise and understand the experiences of students and offer effective, sensitive and professional support whilst at the same time investigate and manage anti-social behaviour in our Halls of Residence.

Working as part of a team that is committed to the delivery of expert student support and advice, you will also act as a mentor for a team of student Resident Advisers, ensuring that they are equipped and able to provide effective peer support to fellow students living in Residences.

The nature of the role requires the Residence Support Officers to work flexible hours on a three week shift pattern. Duties will vary but will include regular evening and some weekend work. In addition, you will be on call during evenings and at weekends as part of an out of hours rota.

If you would like to discuss this vacancy in more detail then please contact Neil Whitehurst, Residence Support Co-Ordinator on 01782 734914 or email

Please note this appointment is subject to both medical clearance and on-going medical surveillance by the University Occupational Health provider and an enhanced level disclosure from the Disclosure and Barring Service.

The department is open to discussing flexible working options with potential applicants for the effective delivery of this role.

We value diversity at Keele University and welcome applications from all sections of the community.

For full post details please visit:

Keele University employees wishing to apply should login to Employee Self Service and click on the 'View current vacancies' link.

Promoting Equality, Valuing Diversity.

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Midlands of England