General Manager (Catering)

University of Hertfordshire - Commercial Services, EHCS

FTE: Full time working 37 hours per week (1.0 fte)

Do you have a vision to be leading a dynamic customer focused team?

Do you want to lead a team delivering first class services to the University of Hertfordshire?

The University is seeking to appoint a General Manager of Catering to be responsible for providing Catering and Hospitality services to the Student and Staff community and its many visitors and guests.

Main duties & responsibilities

The post-holder will be responsible for the provision of all catering for the University of Hertfordshire, ensuring excellence in quality and service to ensure value for money and the best possible customer experience for our students, staff and visitors. This role will involve the successful management of teams on both campuses and events in other areas off campus.

Skills and experience needed

We require a leader with great dynamism, strategic awareness and a passion for excellence, with proven experience of managing large teams in a fast paced changing environment.

A high level of commercial acumen is vital, with experience of budget management including setting and achieving financial targets being a key aspect of the role.

Demonstrable success in creating a culture of exceptional service delivery is essential.

Skills required:

Excellent leadership/people management skills

Excellent communication & presentation skills

Able to work effectively as part of a team

Excellent written and numerical skills

Qualifications required

  • Relevant degree or HND in one or more of the following: Business or Management studies, Hospitality Management, Hotel and Catering Management
  • Recognised training in performance management, personal effectiveness and leadership skills
  • Current driving licence
  • Level 3 Food Safety Qualification
  • IOSHH managing safely or NEBOSH qualification.

The University of Hertfordshire is the UK’s leading business facing University and an exemplar in the sector. It is innovative and enterprising and challenges individuals and organisations to excel. The University of Hertfordshire is one of the region’s largest employers with over 2,600 staff and a turnover of almost c. £240m. With a student community of over 25,000 including more than 2,500 students from eighty-five different countries, the University has a global network of over 175,000 alumni. It is also one of the top 100 universities in the world under 50 years old, according to the new Times Higher Education 100 under 50 rankings.

For an informal discussion on what the role entails please contact David Jones, Assistant Director, Commercial Services on 01707 285989.

The University offers a range of benefits including a pension scheme, professional development, family friendly policies, child care vouchers, a fee waiver of 50% for all children of staff under the age of 21 at the start of the course, discounted memberships at the Hertfordshire Sports Village and generous annual leave.

Apply online at

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