Income and Online Payments Development Officer

Edge Hill University - Finance

About You

Solution-focused and dynamic, you will use your initiative to respond positively to new situations and demonstrate a resilient mind-set in a changing environment. You will have good technical knowledge and skills and be able to work flexibly and reliably to meet the needs of the service. You will have excellent attention to detail, IT skills and be able to prioritise your workload effectively whilst maintaining a high standard.

Your excellent communication skills will enable you to build highly effective working relationships whilst your ability to demonstrate an understanding of the business and its needs will ensure that you quickly establish yourself as a key member of our customer-focused team.

About the Role

A key position within our busy Finance Office, you will have University wide responsibility to contribute to the management and development of the Income team, along with operational delivery, marketing and pro-active development of the Online Store whilst also providing vital front of office support. Responsible for providing an innovative, pro-active, business focused, high quality customer service which is aligned to the strategic aims of the University, you will combine your technical and problem solving expertise with a commitment to excellent customer service.

You will assist the Income Manager with the processing of over 20,000 invoices ensuring that payments are taken, either by cash or card, accurately and customer queries are answered in a timely manner. In addition you will liaise and collaborate with departments and students University wide.


We want you to feel happy when you come to work and proud when you go home.

From the moment you join us you have the opportunity to enhance your skills. We offer a range of specialist development sessions or courses and an award winning staff health & wellbeing programme (HR Excellence Awards 2017). This means as well as opportunities to attend interactive sessions like ‘Presenting with impact’ or ‘Preparing for progression & success’ you are able to have a lunchtime stroll across our beautiful campus, book to get a trim from our onsite hairdresser, your car valeted, or get together with colleagues over free food and drink to watch the latest film on one of our Film Nights and so much more.

This is just a taste of what we are able to offer you at Edge Hill University.

About Us

Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.

The University has been ranked Best University Workplace (Times Higher Education 2015), judged Best UK Employer (European Business Awards 2016) and highly commended in Times Higher Education Leadership and Management Awards 2017 for Workplace of the Year.

The Times Higher ‘University of the Year’ award celebrated our distinct role in “transforming lives” – reflecting a distinctive philosophy of creating opportunity from excellence.

Based on an award-winning campus in West Lancashire, Edge Hill University offers a stimulating and empowering environment for ambitious and high performing professionals.

For informal enquiries about this vacancy you may wish to contact:
Helen Farrell at

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Northern England