Applications Support Analyst (Learning and Teaching)

University of Leicester - IT Services

Contract Type: Fixed Term Contract until 15th October 2019.

Together our staff and students are discovering innovative ways to change the world for the better and there has never been a more exciting time for you to join us. We are ranked in the top 1% of universities worldwide and have an international reputation for excellence in teaching and research. We are led by discovery and innovation, with the synergy between research and learning at the core of our activity.

As an Application Support Analyst, you will be accountable for the smooth operation of all Learning & Teaching Applications provided by IT Services. Develop tools and processes to manage services in line with operational requirements, and demonstrate a thorough understanding of the annual lifecycle and how it impacts upon the services provided to the University.

You will manage our underlying Learning & Teaching Applications platform to ensure that all key applications are running efficiently and securely, and to participate in projects to introduce or change services based upon this platform.

The IT Operations team is responsible for managing, maintaining and optimising technical elements of all live IT Services including the database platform and application software used by all staff and students. This role ensures that Learning & Teaching Applications are maintained, secure, resilient and supported as indicated in supplier contracts.

The role holder plays a significant part in project, ensuring that new Learning & Teaching Applications are transitioned into operation in a smooth and supportable fashion. This role also monitors and ensures that the software provides the advertised capacity and availability characteristics, providing management information for these characteristics, and planning and delivering enhancements and remediation where appropriate.

Informal enquiries are welcome and should be made to Anthony Ludlow on

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Midlands of England