Desktop Support Specialist

University of Birmingham - IT Services

Band 500 - Full time starting salary is normally in the range £21,904 to £23,532. With potential progression once in post to £27,242 a year.

The post holder will play a key role within a committed IT Support Team, providing desktop support based at the University of Birmingham.

Using their own knowledge and expertise they will be required to analyse desktop PC problems, identify the cause and using their own judgement restore function as quickly as possible, in line with University C&IT Standards. This may involve short term measures to bring the equipment back on line, and to follow a longer term plan to fully resolve the issue and prevent further failure.

The post holder must be able to communicate complex IT technical problems and requirements in an understandable fashion to non-technical staff, including Department managers, academic and administrative staff.

Main Duties
To manage and support desktop resources (hardware and software) including specialist IT systems for the whole range of Windows users, including high profile academic and administrative staff e.g. Heads of Schools, Senior Officers.

The post holder requires excellent communication skills for this customer-facing role and will be required to ensure full consultation with customers and service providers at all stages.

To be involved with project activities within own area of expertise, in conjunction with the work of other team members and providing written documentation and training as required.

The post holder will also spend 15% of their time managing purchasing and order tracking, and must possess good skills in Excel to support this.

Informal enquiries should be directed to Mark Cooke at

To download the details and submit an electronic application online please click on the Apply Online button below; please quote Job Reference in all enquiries. Alternatively information can be obtained from 0121 415 9000 or visit

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Midlands of England