Business Analyst

Royal College of Art - ILTS Administration

School/Area: IT, Library & Technical Services (ILTS)

Site: All three sites

The Royal College of Art is the world’s pre-eminent art and design university. The College is home to some 2,100 students from more than 65 countries, pursuing a range of post-graduate programmes and fields of doctoral research.

Technical Services is one of the service divisions of Information, Learning & Technical Services, a cross-College department, which includes the Library, Archives and Collections, IT and Audio-Visual Services.

The College is currently seeking to appoint a Business Analyst, reporting to the Head of Digital Delivery, who will assist in working with key stakeholders across the business to support project scoping and definition, and create the appropriate level of documentation to support procurement, prioritisation and implementation.

The appointed person will be responsible for capturing and documenting business requirements, and translating them into technical documentation. The Business Analyst will be working on three main projects initially, these are; research information, data and management, fundraising and donor management and financial management improvements.

The successful candidate will be responsible for the documentation and mapping of business processes and the identification of potential improvements to these processes and will be responsible for documenting detailed requirements for use in formal procurement exercises. They will be expected to capture, validate and document business requirements using standard documentation, adapting style and techniques based on stakeholders involved and the size of the project.

It is essential that applicants have a proven ability to understand and manage the competing needs of a wide range of stakeholders with differing levels of digital literacy in order to shape requirements and develop detailed technical specifications. The appointed person must have experience of co-ordinating solution testing, including developing test cases, validating solution design and stakeholder involvement. They must have experience of mapping business processes and identifying potential improvements. Candidates must be able to demonstrate that they have experience of working as part of a project team and possess excellent communication skills, they must have the ability to produce written reports and verbal presentations to a varied group of stakeholders including students, professional staff and academic staff.

Experience of working on technology enabled projects within a Higher Education setting and understanding of UK Research sector including RCUK and others funders application and reporting systems would be desirable but is not essential. 

Further details: 

The Royal College of Art is committed to equal opportunities for all and is a Two Ticks employer & Stonewall Diversity Champion. The College particularly welcomes applications from all sections of the community and would particularly encourage members of minority groups to apply.

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