Technical Support Officer

University of Essex - UK Data Archive

UK Data Archive

The UK Data Archive holds the UK’s largest collection of digital research data in the Social Sciences and Humanities, including major UK government-sponsored surveys, cross-national surveys, longitudinal studies and UK census data.

We are seeking to appoint a Technical Support Officer to join the Technical Services directorate of the UK Data Archive. The section provides support for the critical needs of the other divisions in the UK Data Archive, by installing, commissioning, configuring, developing, maintaining and updating internal and external systems which are in everyday use.

The Role and Duties

The post-holder will be part of a small team that is responsible for the provision of front line IT support to staff; the installation and configuration of PCs and associated peripherals and software; administrative tasks including maintaining an asset register; configuring user accounts; creating and maintaining AD security groups; creating folder structures and securing them; and checking authentication and authorisation levels.

Qualifications and Skills

You will be expected to hold 2 A-levels in Computing, Mathematics or Science (grades A-C) or an equivalent recent technical qualification, and a GCSE pass or equivalent in English Language and Mathematics. An Undergraduate degree or equivalent in a technical subject is desirable but not essential for the post.

Candidates should have a proven track record of general IT support in an MS Windows/Office environment, MS Windows file systems and network security as well as prior experience in a helpdesk or customer service environment. In addition, analysis, problem solving and prioritisation skills, excellent attention to detail, a structured and methodical approach to work, an ability to work independently and direct own work, good written and verbal communication skills in English and an ability to work as part of a team are required skills and abilities.

This post involves access to Government systems, information or data and will be subject to the staff vetting process. Further information can found in the Job Pack.

This is a fixed-term, full-time post until 31/03/2021 due to a temporary funding source.

We particularly welcome applications from those from an ethnic minority as they are under-represented in the UK Data Archive.

At the University of Essex internationalism is central to who we are and what we do. We are committed to being a cosmopolitan, internationally-oriented university that is welcoming to staff and students from all countries and a university where you can find the world in one place.

Please use the ‘Apply’ button below to read further information about this role including the full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role. You will also find details of how to make your application here.

Our website http://www.essex.ac.uk  contains more information about the University of Essex. If you have a disability and would like information in a different format, please telephone (01206) 874588 / 873521.

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