Clinical Studies Project/Operations Manager

Zoe Global Limited - Project Sapiens

The Company

Project Sapiens is combining science, large scale data and machine learning to tell you what to eat based on your unique metabolism. Join us in tackling wide-ranging scientific and technical challenges from DNA analysis, to machine learning, to building products for web scale.

We are a well-funded start-up from a team that has built billion-dollar revenue businesses from scratch, beaten Google on its home turf of machine learning for advertising, and includes some of the 1% most cited scientists in the world. We have raised significant funds from investors, including those who built many of the multi-billion dollar technology companies in Europe, including King, Criteo and Zoopla.


The Clinical Studies Project/Operations Manager is responsible for planning and managing all operational aspects of the various clinical studies that the company does and in addition planning and managing all operational aspects of direct consumer engagement, with the objective of having these completed 100% in-line with budget, time, quality and specifications.


  • Provide input to and translate the protocols of Clinical Studies into clear operating plans across different workstreams of the study including
    • The right organisational set-up
    • Recruitment of participants
    • Vendor selection and pilot trials with them
    • Ensuring studies are done in a way that can meet appropriate regulations/guidelines
    • Working with the product and science teams and provide feedback to improve all aspects of the study
  • Project manage all operational level aspects of the Clinical Studies including:
    • Management of study timeline, budget, resources and vendors according to the different workstreams and teams involved
    • Promptly identifying and resolving day to day operational issues across all workstreams
    • Ensuring potential study risks and key decisions are escalated in a timely fashion
    • Monitoring study activities for conformity to the scope, milestones and specifications
    • Monitoring the quality of vendor deliverables to ensure that quality and consistency are always according to the protocol and proactively address quality issues
    • Working with the product and science teams and providing feedback to improve all aspects of the study, including alterations to the protocol
  • Setting-up and managing all aspects of external vendor relationships and customer experience operations in conjunction with the product and scientific teams, including:
    • Pilot tests with different vendors to determine best ones to use for the study and commercially
    • Operationally set-up and manage the customer experience logistical workflow in a way that delights consumers and ensures 100% quality adherence
    • Operationally manage all external vendor relationships with commercial partners used for the studies and delivering the commercial product
    • Assist with external vendor negotiations and closing to signed contracts

Education/Prior Experience:

  • Bachelors degree in Life Sciences (Biology related subjects preferred)
  • Prior Project Management or Clinical Operations Management experience in Pharmaceutical, Biotechnology, Medical Device or CRO companies; early stage trials experience is a plus
  • Experience managing biological samples, clinical settings, labs
  • Experience around microbiome, nutrition, obesity or diabetes (preferred)

Knowledge, Skills and Abilities:

  • Excellence in organisation, planning, project management, problem-solving and prioritisation skills
  • Excellent communication and interpersonal skills
  • Attention to detail
  • Smart/Analytical
  • Hands-on
  • Can operate in a fast-paced entrepreneurial environment
  • Embraces simplicity
  • High integrity
  • Enthusiastic, ambitious, self motivated
  • Commercially minded

Application Process: To apply for this role please send your CV and Covering Letter

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