Junior TEL/AV Support Technician

University of Reading - Information Technology

The TEL/AV Support Team supports, maintains and develops corporate applications used for Teaching and Learning (such as VLE and Lecture Capture), including technical support, testing for software releases and planning of major upgrades. The team also provides support for the University’s Audio Visual equipment and works closely with IT Business Partners and system suppliers to identify and respond to changing customer demands and development opportunities.

The role of the Junior TEL/AV technician is to directly support the installation, operation and maintenance of the technology used in teaching and learning at the University for Staff and students as part of a professional and effective support service within agreed service levels. The post holder will also provide support for conferences, workshops and events.

You will have:

  • The ability to provide technical support on a range of technologies such as PCs, AV equipment, video-conferencing, live streaming, lecture capture and voting systems
  • Excellent IT/AV equipment troubleshooting skills
  • Experience of supporting AV equipment
  • An understanding of AV standards and remote support capabilities
  • A thorough knowledge of one or more specialist AV systems
  • A driving license is required

N.B. some manual handling and ladder work will be required

Informal contact details
Contact role: TEL& AV Manager
Contact name: Helena Bampton
Contact phone: +44 (0)118 3784440
Contact email: h.r.bampton@reading.ac.uk

Alternative informal contact details
Contact role: Assistant Director
Contact name: Anton Lawrence
Contact phone: +44 (0)118 3784531
Contact email: a.r.lawrence@reading.ac.uk 

The University is committed to having a diverse and inclusive workforce, is a Stonewall Diversity and Global Diversity Champion, and supports the principles of the Race Equality Charter and Athena SWAN. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates who do not already have permission to work in the UK should note that this role is not recognised as a graduate level job by UK Visas and Immigration and the Tier 2 sponsorship route is not available for non-graduate level occupations. There is further information about this on the UK Visas and Immigration Website.

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South East England