Deputy Director of Student Experience

Canterbury Christ Church University - Student Support, Health & Wellbeing


With an overall focus on achieving an outstanding university experience for our students, the Student Experience Department encompasses a range of services, including Student Communications, the i-zone (student enquiries), the Student Survey Unit, Community Liaison and Student Support, Health and Wellbeing. Collaboratively these services drive the promotion and delivery of high quality and sustainable services that support students across the University and in the wider community.

The Role

In this new senior position, you will play a vital role in supporting the Director of Student Experience in enhancing the quality of the student experience, particularly student support services, at the University, in line with the University’s Strategic Framework. As part of the Senior Pro Vice Chancellor’s (Education, Enhancement and Student Experience) Senior Leadership Group you will work with colleagues in the University and Christ Church Student’s Union to shape and deliver the strategic direction and enhancement of the student experience.

You will take a lead on aspects of the broader student experience commensurate with your experience and expertise. You will work closely with senior managers, including the deans, heads of schools and professional service directors, across the University, supporting and advocating initiatives that enhance the student experience and provide a cohesive support system for all students at Canterbury Christ Church University. You will deputise for the Director of Student Experience.

Responsible for Student Support, Health and Wellbeing, you will also manage a team of service managers overseeing the Disability Service, Mental Wellbeing Service, Student Wellbeing Advisers, Student Occupational Health and Student Finance Support. You will be responsible for ensuring that the services provided to students throughout the Department remain student focused, collaborative and inclusive.


As a senior manager, you will have substantial strategic management experience and strong leadership skills, with a demonstrable track record of leading transformational change.

You will have a good honours degree in a relevant subject. You will have substantial experience in a similar or related role, ideally within a Higher Education setting. You will be able to demonstrate excellent knowledge of relevant statutory, regulatory and legislative frameworks. You will have a strong interest in evaluating service delivery and using data to drive decision making to bring about change and to enhance services.

You will be self-motivated, pro-active and positive. You will possess excellent communication skills that will engage people on a wide range of levels, both internally and externally. The role would suit someone who is resilient and confident in their abilities, while comfortable with working in a complex and ever-changing environment.

Additional Information

Closing date for applications: Thursday 4th January 2018
Interviews are to be held: Friday 19th January 2018

How to apply

To apply online, please click the ‘Apply for this job’ button below. To gain further details about this post please visit our Vacancies page:

If you require further information regarding the application process please contact the Recruitment Team at quoting reference number PVCE0332. Please note applications must be made online via the University website; details sent directly via email cannot be considered.

No agencies, thank you.

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South East England