Online Education Core Services Manager

University College of Estate Management

University College of Estate Management (UCEM) is the leading international provider of supported online learning for the Built Environment, with over 90 years’ experience in providing the highest quality learning opportunities for the industry. UCEM offers a range of property-related academic programmes, as well as providing professional development and tailor-made corporate training courses.

In order to enhance the student experience and meet the goal of delivery excellence, the department has recently reorganised its structure. This has created an exciting opportunity and we are now looking for an experienced VLE/LMS Manager to join our new Online Education Core Services Team.

As the Core Service Manager of this critical helpdesk function within UCEM, you and your team will support the learning technologies that we employ to deliver our learning and teaching. You will lead and manage the team, making sure that customer service and delivery excellence are fully embedded and working in practice, day-to-day, for the benefit of our students and staff.

Your responsibilities include:

  • Providing an excellent level of customer service to students and staff.
  • Managing the VLE and other learning technology systems, and managing team workload.
  • Providing technical support and training, and advising colleagues on the functionality of the VLE and producing user guides.
  • Planning and scheduling content set up.
  • Taking ownership of relationships with hosting companies and technology suppliers, acting as the lead contact.
  • Managing system upgrades.
  • Planning and implementing the VLE roadmap.

A higher education qualification or equivalent professional experience, along with people management experience, are essentials for this role. You must have strong technical experience, including HTML and XML and be comfortable with hand-coding. We require you to be familiar with following standards and procedures and troubleshooting issues, and you must have a solid understanding of e-learning and online technologies for online learning environments, as well as a familiarity of instructional design concepts. Excellent customer service and communication skills are key; you must be able to work to deadlines in a highly pressurised environment. Previous experience of managing a VLE Helpdesk function and technical experience of working with Moodle are desirable.

At UCEM we expect all our employees to demonstrate our values: Passion, Integrity, Excellence and Support.

Job Specification

We have a very detailed job specification for this role so please, before applying, take a look:

Informal Discussion

For an informal discussion about the role please contact Lynne Downey, Dean Online Education on 0118 921 4665 or email Alternatively, contact the HR team on 0118 467 7051 / 2113 or 

Application Details

To apply please send your CV, covering letter, and Recruitment Check Form to

Closing Date

Thursday 11 January 2018 at 5.00 p.m.

Please be advised that we will review applications as they arrive and, given the Christmas holiday season, we may contact you for interview in advance of the closing date.

Safeguarding Check

Please note any appointment to this post is conditional upon and subject to an enhanced certificate (criminal record check) issued by the Disclosure and Barring Service (DBS), which will also include a check of the DBS Barred Lists.

Note To Agencies

We do not use agencies as part of our recruitment process.  We politely ask that you respect this decision and do not call our offices on seeing this advertisement; if you do, the same message will be repeated to you.  Thank you for your co-operation.

Share this job
  Share by Email   Print this job   More sharing options
We value your feedback on the quality of our adverts. If you have a comment to make about the overall quality of this advert, or its categorisation then please send us your feedback
Advert information


South East England