Student Support Co-ordinator

Arden University

Full-time (37 hpw Monday-Friday) occasional evening/weekend work/ravel to Coventry Head Office/other Study Centre locations.

The post-holder will report to the Student Support Manager and be responsible for the end-to-end support of Blended Learning students, focusing on student experience, progression and retention. Working as part of a team delivering proactive support, advice, information and guidance to students from the point of enrolment through to graduation ensuring the highest levels of support is provided.

Behavioural competencies

  • Enthusiasm/passion for delivering excellent customer service.
  • Proactive attitude to task completion/problem resolution.

Has the ability to:

  • Plan/prioritise tasks effectively.
  • Work to deadlines.
  • Collaborate with others to achieve agreed objectives but also to work on own initiative.
  • Learn quickly new skills/procedures and apply them to the job.
  • Deal with difficult/sensitive issues with tact and diplomacy.
  • React quickly to circumstances as they arise.
  • Deal with individual situations appropriately.

Entry requirements

Essential:

  • Experience in a customer advisory/administrative role
  • Excellent IT skills including the use of databases, spreadsheet and word-processing software.
  • Excellent oral and written communication skills, including a high level of accuracy and good presentation of work.

Desirable:

  • Educated to degree-level or equivalent/able to demonstrate relevant administrative experience.
  • An understanding of Higher Education.

Experience in supporting

  • Students with special educational needs and disabilities.
  • Students funding studies through student finance.

Staff will be subject to a Disclosure and Barring Service (DBS) check as part of the recruitment process.

To apply, please send your CV and cover letter to vacancies@arden.ac.uk.

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