ITS Desktop Analyst

Regent's University London - ITS

We are currently looking to recruit an ITS Desktop Analyst, to provide operational and technical support to users of information systems with a primary focus on installing, configuring and maintaining personal computers, servers, printers, telephones, network hardware and peripheral equipment. The post will also be involved in providing support to students and staff by covering the Support Desk function and resolving issues on the telephone, by email and in person, and ensuring system/data integrity is upheld.
You will support desktop and laptop computers and the telephone system; resolve faults; install software; set up network and printing services; carry out hardware and software upgrades to computers and printers; set up users in the University identity management system; uphold procedures for incident logging, reporting and generation of statistics; and undertake maintenance of knowledgebase articles. You will have experience of supporting users in a Windows network environment, including an excellent understanding of the following:

• Windows 2003 and 2008
• Microsoft Server (file and print services)
• Microsoft Exchange
• Active Directory
• Windows XP and Windows 7
• Office Suites
• Apple Mac environments.
• Network Drives
• Blackboard
• Remote Desktop

You will need to have experience as a regular IT systems user, as well as possessing an understanding of the Higher Education sector, pro-active customer support practices and meeting the needs of University staff and students.  

You’ll be an excellent team player; have excellent time management and organisational skills; will use initiative; be able to work effectively under pressure; and have an ability to think creatively and problem solve.

About us 
Regent’s University London is London’s only independent, not-for-profit university, with a highly cosmopolitan community based in Royal Regent’s Park and Marylebone. Our students study in a supportive, personal environment and go on to become global entrepreneurs and leaders. We are proud to welcome staff and students from more than 140 different countries. 

There has never been a more exciting time to join us.  We have an ambitious strategic plan to lead us to 2020 and beyond.  Our mission is focused on delivering high quality education and a commitment to reinvesting in continuing improvement and public benefit.  There are few institutions able to replicate the international learning environment provided on our beautiful campus.

How to apply
Please visit our website to view further details and to apply online. Within your application, please provide a statement stating why you are suitable for the role, making reference to your skills and experience against the Person Specification. 

Should you not hear from us within 2 weeks of the closing date, then unfortunately your application has not been successful.

Closing date: Midnight, Thursday 18 January 2018
Selection Date(s): Thursday 25 and Friday 26 January 2018

Regent’s University London are Equal Opportunities employer.

Please note, we advise applicants to use Internet Explorer, Google Chrome and Firefox (Version 34 and below) when completing the online application form.

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