Desktop Support Specialist

University of East London Professional Services - IT

At UEL, we pride ourselves on the real-world relevance of our courses and research and the impact we are making in our east London community and the wider world. We are an open and inclusive university that is focused on transforming the lives of our students. Our corporate plan sets out an ambitious agenda for our future success which focuses on the delivery of high-quality teaching and learning and excellence in research. UEL has almost doubled its output of world-leading research in recent years and 94 per cent of the research UEL submitted to the Research Excellence Framework 2014 was deemed to be of an at least internationally-recognised level. In the last two years, we’ve risen 79 places in the National Student Survey league table, and we achieved our highest ever student satisfaction score in 2017.

You will provide technical expertise and knowledge within the Desktop Specialists Team and ensure UEL’s students and staff receive the highest quality experience for their workspace services. This includes provision of desktop, laptop, tablet, and BYOD services.

The role holder will be responsible for the management and operation of Jamf Pro and System Center Configuration Manager (SCCM). This includes fine tuning and upgrading of Jamf Pro infrastructure and architecture, developing and optimising macOS provisioning as well as working with Policies and Configuration Profiles. The role holder will be required to manage distribution points, boundaries, application packaging (PKG, DMG, MSI, APPV, Script), User and Device Collections/Smart Groups, patch management, compliance settings, endpoint protection and reporting.

Educated to degree level or have equivalent practical experience and/or extensive experience in a similar role within the HE Sector. Reporting to the Head of IT Infrastructure through the Senior Desktop Support Specialist and Enterprise Workspace Manager, you will have responsibility for the operational development, management and delivery of macOS, Windows and mobile endpoint devices with supporting Jamf Pro, SCCM and Intune infrastructure, actively contributing to the achievement of customer satisfaction and SLA/OLA targets as well as form strong working relationships across the University and externally.

A successful external candidate for this position would be employed by UEL Professional Services Ltd, a wholly owned subsidiary of UEL. Employees of UEL Professional Services Ltd work alongside UEL colleagues in delivery of UEL’s mission. Details regarding employment benefits can be found at the employee benefits section of our recruitment pages.

To obtain further details about this vacancy please visit our website at (Reference number: PS230s2017). The closing date for applications is 16th January 2018.  Tests will be held on 25th January 2018 and interviews on 31st January 2018.

CVs without completed application forms will not be accepted.

We are working actively to improve the diversity of our staff

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