Facilities Assistant

Birmingham City University - Estates and Facilities

Campus Services

Location: City South Campus

Interview Date: Thursday 01 February 2018

The Estates and Facilities department is looking to appoint a Facilities Assistant to be based in the City Centre. You will operate under the Facilities Supervisor and will be professional, with a flexible, committed and enthusiastic approach to customer service and facilities management whilst demonstrating the University's core values.

Key responsibilities of the role include activities which focus on:

  • Provide general front-line soft facilities services generated through the FM helpdesk allocated jobs and work schedules. This will include general porterage, waste removal/recycling, first-line repairs/fault reporting, room layouts, light replacements, periodic cleaning
  • Ensure that layout of furniture in teaching spaces, exam rooms and events meet requirements including checking equipment, maintenance and resolving any issues
  • Deal with frontline repairs including toilet blockages, water leaks, heating system and lighting failures and assist with incidents or emergencies
  • Carry out weekly fire bell tests, checks and recording
  • Completely monthly inspection sheets that reflect health, safety, environmental and repairs/maintenance issues
  • Using the existing FM system to log faults/repairs, follow up and feedback to customers accordingly
  • Assist with faculty and student events such as Open Days and work in partnership with other key operational staff.

To be successful candidate should have experience of working in a similar customer facing environment, be able to undertake a wide range of tasks, and able to work under pressure.  Effective communication and team working is key within this role with an aim to provide excellent customer service at all times.

You will also need to be able to write clear and concise and be familiar with using Microsoft Office such as Outlook.  Previously working from a FM helpdesk would be desirable. Knowledge of health, safety and environmental best practice and compliance would be an advantage.

As part of your application, please ensure you attach your CV & Cover Letter. Candidates are advised to remove personal details from these documents, including name.

*Previous applicants need not apply*

Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice.   We would therefore advise that you submit your completed application as soon as possible.

Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.

For more information about applying and for the job description for the post, please see the current vacancies on the BCU website:  http://jobs.bcu.ac.uk/.

Alternatively if you require the application in a different format please contact the Human Resources Department at hrrecruitment@bcu.ac.uk or on 0121 331 6693.

Birmingham City University seeks to be a single status employer and benefits include up to 32 days annual holiday, an index linked contributory pension scheme and an employee medical scheme.

Birmingham City University is an equal opportunities employer and welcomes applications from all sections of the community.

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Midlands of England