Desktop Support Analyst

University of Cambridge - Clinical School Computing Service

Desktop Support Analyst x2

The Clinical School Computing Service (CSCS) is looking for two Desktop Support Analysts to join our 'Systems Support' Team. The team provides second-line technical support to our customers via both on-site visits and remote software, we support multiple University departments on the Cambridge Biomedical Campus and also in Cambridge - approximately 3100 systems in total. These are comprised of Windows (85%), Mac (10%) and Linux (5%).

The team is also responsible for maintaining and improving client management systems, such as OS and application deployment, configuration management, anti-malware, audio-visual, computing clusters, print services and Office 365, across these 3 platforms.

In addition, there are occasional departmental projects such as technology deployments and customer migrations that the team is involved in.

Required personal attributes, skills and experience

The successful applicants are expected to:

  • Enjoy working with people and resolving their IT issues
  • Have excellent written and verbal communication skills
  • Have experience of working as part of a team.
  • Excellent hardware and software troubleshooting skills
  • Experience supporting Active Directory, Windows and Office.

Advantageous skills and experience

Experience in any of the following areas is desirable and would be advantageous:

  • Experience using ticketing / documentation systems to manage your work
  • Managing and/or troubleshooting Linux
  • Managing and/or troubleshooting MacOS
  • Scripting and automation  e.g. PowerShell, VBScript, Unix shell scripting
  • Using virtualised systems, e.g. VMware, VirtualBox
  • Designing and implementing policies for client management systems e.g. Group Policy, Kace, Puppet, Open Directory
  • Designing and implementing OS or software deployments e.g. WDS/MDT, SCCM, KACE, Netboot, Netinstall, Casper Suite, Apple Remote Desktop
  • Configuration of network switches, especially Cisco

CSCS supports personal and professional development and funds regular internal and external training courses for all staff.

Starting salary is dependent on ability and is expected to be in the range of £28,098 - £29,799, with annual increments up to £33,518 after which further annual increments are available for exceptional work. In addition, we can offer you:

  • A sociable, supportive and collaborative working environment.
  • Excellent opportunities for career development, all staff have the opportunity to do at least one formal external training course per year.
  • Excellent annual leave entitlement (33 days per year plus bank holidays)
  • A generous pension scheme
  • A wide range of competitive benefits and services

To apply online for this vacancy and to view further information about the role, please visit: This will take you to the role on the University’s Job Opportunities pages. There you will need to click on the 'Apply online' button and register an account with the University's Web Recruitment System (if you have not already) and log in before completing the online application form.

Please include both a CV and cover letter in your application. You should explain your motivation and suitability for the role in your cover letter. Applications without a cover letter will not be considered.

The closing date for this vacancy is Monday, 29th January.  We will invite selected candidates for a 30 minute telephone interview and short listed applicants will be invited to attend an interview during early February (date tbc).

Informal enquiries about the post may be directed to Philippa Hewett at

Agencies need not apply.

Please quote reference RY14127 on your application and in any correspondence about this vacancy.

The University values diversity and is committed to equality of opportunity.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

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