IT Operations Support Engineer (fixed term)

University of Nottingham - IT Operations

Location: Kings Meadow Campus

Salary: £38,833 to £47,722 per annum (pro-rata if applicable) depending on skills and experience. Salary progression beyond this scale is subject to performance.

Are you a highly-skilled IT Senior Change Engineer specialising in Microsoft Windows Environments, with experience in providing operational and project support on a range of platforms in a large and complex IT infrastructure?

The University of Nottingham is one of the top 75 Universities worldwide, having 44,000 students and 6,000 staff, with a global reach and campuses in the UK, China and Malaysia. The Information Services (IS) department is at the heart of delivering change to this global and increasingly digital community.

Job Purpose

As part of this transforming organisation, Information Services are seeking to invest in an experienced IT Operations Senior Change Engineer who will play a key role contributing towards the on-going support, maintenance, design, development and management of core University IT services.

As an experienced IT Operations Senior Change Engineer you will provide technical support, advice and guidance on a range of platforms and be a skilled operative in the day to day operations of the systems supported; this to include, but is not limited to, managing Active Directory in a global environment, Office 365, AAD Connect, ADFS, Microsoft Windows Server (2008 and above), Microsoft Exchange (2010 and above), Identity and Access Management, SharePoint, IIS, SCCM, OpenText MBPM, Citrix, CRM, Print (follow me) and Filestore.

Core Skills

  • Broad understanding of a number of platforms, products, services and technologies with demonstrable recent detailed experience in current versions
  • Experience in the support, maintenance and configuration of relevant infrastructure technologies
  • Experience of managing routine service requests and issue/incident resolution
  • Excellent analytical and problem solving skills
  • Ability to rapidly assimilate and deploy detailed technical knowledge in specialist areas
  • Experience of working within a structured IT Service Delivery Framework

Essential Skills

  • Enterprise level Active Directory experience, in a multi-forest, multi-domain organisation
  • Relevant skills and experience in managing and supporting (install, configure, administer, maintain, repair) Windows Server (2008/2012) in an enterprise environment on both physical and virtual hosts is essential
  • Relevant skills in Azure/Office 365 connectivity technologies (AAD Connect / ADFS).
  • Relevant skills in Exchange 2010 and above

Desirable Skills

  • Relevant skills/experience in supporting Azure and/or AWS
  • Relevant skills/experience in supporting (install, configure, administer, maintain, repair) Linux Server Operating Systems (e.g. Centos, Red Hat, Ubuntu) in an enterprise environment on both physical and virtual hosts
  • Relevant skills and experience in managing and supporting Citrix
  • Relevant skills and experience in managing and supporting VMware

Qualifications

  • HND/Degree level or equivalent relevant experience (Essential)
  • Relevant Windows Server (2008/2012/2016) certification (Desirable)

This is a full time, fixed term post for 2 years. Post is open to a job share. 

Informal enquiries may be addressed to Stephen Abbott-Capps, email: stephen.abbott-capps@nottingham.ac.uk. Please note that applications sent directly to this email address will not be accepted. Interviews for this post are expected to be held on the 7 and 8 February 2018.

The University of Nottingham is an equal opportunities employer and welcomes applications from all sections of the community.

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Advert information

Subject Area(s):

IT

Location(s):

Midlands of England