Support Analyst

University of Plymouth - Technology and Information Services Service Management

The University of Plymouth has ambitious plans.

Ranked one of the UK’s top three modern universities in the Times Higher Education ‘200 under 50’ 2017 league table and with over 38,000* students benefitting from a University of Plymouth education, Plymouth is also one of the largest universities in the UK. The first modern university in the country to launch its own medical and dental schools, it is ranked in the UK’s top 50 universities for ‘research power’.**

It seeks to advance knowledge and transform lives through world-class research, sustained international impact, genuine partnership engagement and excellence in teaching and learning.

Under the leadership of the new Vice-Chancellor, Professor Judith Petts CBE, the University is embarking on a transformational journey to ensure its continued success nationally and internationally. This will require focus, innovation and an unwavering commitment to quality and excellence.

*Over 21,000 University of Plymouth students with a further 17,000 students studying at partner institutions both in the UK and overseas.

** Research Fortnight Research Power League Table 2014

The University understands that the provision and usage of information services is a pivotal contributor to this mission.

The Technology and Information Services (TIS) directorate is the principal vehicle for delivery of information services and is a significant investment area.

TIS is seeking to recruit a Support Analyst as part of the Service Management team.  You will be providing IT support to staff and students primarily using the University’s Windows PC centrally managed desktop fleet.

You will be an excellent communicator who is flexible and adaptable, with genuine customer service skills and a high attention to detail.  The role requires the ability to self-prioritise and work independently to productively manage high volume workloads.

You should be an effective team player who enjoys working in a busy and challenging environment where a calm manner and collaboration are essential.  You will have demonstrable 1st and 2nd line experience of supporting a diverse customer base using Windows and core products such as Microsoft Office in an enterprise environment.

You will be familiar with ITSM best practice and ideally have or be working towards ITIL version 3 Foundation and SDI Analyst or equivalent.

You will be based at the main Drake Circus campus but expected to work at different locations in line with service needs which may include providing 1st line support via the TIS Service Desk.

This is a permanent, full-time position working 37 hours per week.  

Closing date:  12 midnight, Monday 5th February

For an informal discussion please contact Nick Evens (Support Team Manager) on 01752 588769 or via email

Selection will be based on individual merit. Black and minority ethnic people are under-represented in TIS and we welcome applications from this group.

University of Plymouth is committed to an inclusive culture and respecting diversity, and welcomes applications from all sections of the community and is a Stonewall diversity champion.

The University holds a Bronze Athena SWAN Award which recognises commitment to advancing women’s careers in STEMM academia.

University of Plymouth has been recognised by Bloomberg as one of the 50 best UK employers for 2016.

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South West England