Administrative Officer

University of Essex - Academic Section

Department

The Academic Section is part of the University's Professional Services and is headed by the Academic Registrar. The Section is responsible for managing all aspects of student and academic administration in partnership with Departments, Schools and Faculties. The Section plays a central role in delivering the University's commitment to excellence in education across the institution through the development and implementation of the University's Education Strategy, including the annual Education Action Plans, leading the delivery of University-wide projects and the development, review and implementation of effective policy in support of the University's academic mission. The Section is also the guardian of the student experience and leads, promotes and embeds the institutional commitment to putting students at the heart of everything we do.

Working in partnership with the Academic Registrar's Office, the main directorates of the Academic Section are: Academic Services and Student Life.

The Student Life directorate draws together key elements of the student experience, particularly those relating to the educational aspects of student life and student success. This includes Student Support (including wellbeing, accessibility services, residence life, student finance, chaplaincy, the Student Services Hubs), Employability and Careers and Student Engagement.

Duties of the Role

Working as part of a diverse and busy team, you will provide proactive and professional support to the Director of Student Support and Student Wellbeing Service within Student Support. The successful candidate will be expected to contribute to the delivery of our information, advice and guidance services and provide initial response to students and staff in response to Student Wellbeing enquiries received by telephone and email.

Skills and qualifications required

Applicants should possess a minimum of 3 A levels or equivalent qualifications and 5 GCSE passes at grades A-C or equivalent, including English Language and Maths. The successful candidate will have excellent administrative and organisational skills, with the ability to deal effectively with multiple priorities to meet deadlines. You will be able to work sensitively with confidential information and respond to telephone and email enquiries calmly and confidently, including those from distressed or troubled individuals. You will have excellent communication skills, including a good standard of written English, and be open to new ideas and ways of working. Your excellent interpersonal skills will enable you to establish productive working relationships with a wide range of people and to work as part of a team, supporting all levels of the processes and procedures employed to deliver appropriate and timely services and support to students.

Please use the ‘Apply’ button below to read further information about this role including the full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role. You will also find details of how to make your application here.

Our website http://www.essex.ac.uk contains more information about the University of Essex. If you have a disability and would like information in a different format, please telephone (01206) 874588 / 873521.

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South East England