Service Manager (Workplace Computing)

University of Nottingham - IT Service Management

Location: Kings Meadow Campus

Salary: £38,833 to £47,722 per annum (pro-rata if applicable) depending on skills and experience. Salary progression beyond this scale is subject to performance.

About University of Nottingham

Are you an innovative IT Service Manager looking for a challenge where you will affect the lives of students and staff through the delivery of technology services across a global digital community?

The University of Nottingham is one of the top 75 Universities worldwide, having 43,000 students and 8,000 staff, with a global reach and campuses in the UK, China and Malaysia. The Information Services department is at the heart of delivering change to this global and increasingly digital community, delivering new modes of educational services as well as transforming back office services.

Job Purpose

As part of this transforming organisation, Information Services are seeking to invest in an experienced IT Service Manager who, working at a strategic level with the IT Service Management team, will build a collaborative and customer focused culture that will foster creativity and productivity amongst a global community.

Job Responsibilities

Working in partnership with the Head of IT Service Management, you will lead and develop the service strategy and associated processes to maximise the quality of innovative services delivered across workplace computing including personal computing, collaboration services, identity and access management and printing services.

As IT Service Manager, you will review current support models in place for workplace computing, provide recommendations for the future landscape of this service model including implementing service support structures, ITIL and business processes to ensure professional and cost effective highly quality services are achieved.

Core Skills

  • Education to degree level or equivalent relevant experience
  • Strong experience and recent knowledge of ITIL V3 processes and methodologies (ideally you will have an ITIL V3 qualification)
  • Proven experience of working within a ITIL service management environment as an IT Service Manager with strong knowledge of personal computing, communication and collaboration services
  • Strong working knowledge of service support models and continuous improvement
  • Ability to deal with and manage conflict whilst building successful business relationships across a range of stakeholder groups both internal and external to the organisation


  • You will be a self-motivated and dynamic individual who is able to challenge and influence others, develop and maintain collaborative working relations across IT and non IT departments
  •  High level, proven inter-personal and communication skills are essential, as is the ability to lead and motivate a team of IT professionals

This is a full time, permanent post. Job share arrangements may be considered.

Informal enquiries may be addressed to Philip Brindley - email Please note that applications sent directly to this email address will not be accepted.

Further details:

The University of Nottingham is an equal opportunities employer and welcomes applications from all sections of the community.

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Midlands of England