Admissions Officer

University of Oxford - Bodleian Libraries: The Bodleian Libraries’ Admissions Office

Weston Library
Broad Street

We are seeking an Admissions Officer to oversee the running of the busy Bodleian Libraries’ Admissions Office.

Oxford libraries are complex in their size and organisation. Our Admissions Office, located in the Weston Library, is the first point of contact with our libraries for most readers - issuing over 12,000 Library cards each year to non-members of Oxford University. The Office is staffed by a full-time Admissions Officer and five part-time assistants. The Admissions Officer and the team they manage receive and assess applications, admit readers and give appropriate advice as necessary.

As the Admissions Officer, you will ensure that all enquirers receive accurate information and sound advice, however they contact the Office. You will lead, manage and develop the Admissions Office with responsibility for its services, budget, administration, staff, and development. This includes responsibility for day-to-day operations - maintaining adequate staffing levels, reporting on service activities, managing relevant documentation, and ensuring compliance with relevant legislation. Your duties will also include responsibility for arranging admissions for the many groups of year-abroad and similar students who come to Oxford, which involves negotiation and discussion with a diverse range of people and both internal and external organisations. You will have oversight of our admissions database and will act as the central point of contact for resolving Bodleian and University card access issues. You will also liaise, coordinate and work jointly with a range of IT and other colleagues and departments across the Bodleian as well as contribute to the formulation and development of Bodleian Libraries’ admissions and induction policy and offer strategic advice on the future development of all aspects of the Office and its services.

You will be educated to degree level, or have equivalent skills and experience, along with experience of working in a customer services capacity in a major academic research library or similar institution. You will possess excellent communication and interpersonal skills and have the ability to exercise great tact and diplomacy. You will be able to demonstrate proven success in negotiation, communication, and liaison/joint working with a variety of external and internal bodies and individuals. Public-facing customer service experience in a supervisory or managerial capacity and demonstrably excellent service management and organisational skills are also essential.

This is a full-time permanent post.

Owing to the nature of this post, the successful candidate will be required to undertake a basic DBS check as well as a financial background check. The possession of a criminal record or poor financial background will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided.

You will be required to upload your CV and a supporting statement as part of your online application. Your supporting statement should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered as a substitute for a supporting statement.

Only applications received online by 12.00 midday on Monday 26 February 2018 can be considered. Interviews are expected to take place on Friday 16 March 2018.

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