Senior Student Progress Manager

University of Essex - Academic Section

Academic Section

The Academic Section is part of the University’s Professional Services and is headed by the Academic Registrar. The Section is responsible for managing all aspects of student and academic administration and plays a central role in delivering the University’s commitment to excellence in education across the institution. Its main directorates are Academic Services and Student Life.

The Academic Services Directorate is responsible for delivering effective, responsive and customer-focused academic services across the University, specifically relating to student records and progression, students systems and data, student assessment and graduation, quality and academic development, academic partnerships, degree apprenticeships, and the postgraduate research framework.

Student Administration and Policy

The Student Administration and Policy team oversees the policy, processes and systems that underpin the student lifecycle and the completion of a University award, from the point of registration to graduation and beyond, ensuring excellence in service provision to students, academic staff and Faculties, Departments and Schools. The team leads on all aspects of taught student assessment, including rules of assessment, examination scheduling, Boards of Examiners and graduation.  It manages the student record and student progression, including policy and processes relating to academic offences, academic appeals, fitness to practise, student attendance, student complaints and student conduct.

The Role and Duties

We are seeking to appoint a professional and enthusiastic individual to lead and manage the Student Progress Team, developing policy and practice, and ensuring effective management of student casework and the student record.

This is an exciting opportunity to provide leadership for a key aspect of the academic life of the University that has a direct impact on the student experience.  Supported by a team of managers, you will be responsible for the implementation, development and review of policy and process across a range of student procedures including appeals, complaints, conduct, academic offences and fitness to practice.

You will be an experienced manager with a successful track record of leading and managing teams and of service delivery in a higher education or equivalent context. You will have experience both of policy development and implementation; and of operational delivery of services.

Qualification and Skills required

The successful candidate will have a good honours degree, excellent leadership and organisational skills and will have a track record in dealing flexibly with a wide range of responsibilities and multiple priorities, whilst operating in a fast-paced environment. You will be a clear thinker with a sound knowledge and understanding of academic frameworks and regulations.

With an ability to lead and motivate colleagues in pursuit of agreed objectives, you will possess excellent communication skills, including a high standard of written English, and be able to demonstrate good judgement and think creatively. You will have experience of improving and streamlining systems and processes and of successfully introducing change, and an understanding of how technology can be used to support effective business processes.

Please use the ‘Apply’ button below to read further information about this role including the full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role. You will also find details of how to make your application here.

Our website  contains more information about the University of Essex.  If you have a disability and would like information in a different format, please telephone (01206) 874588 / 873521 / 873461.

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Subject Area(s):


South East England