Student/Course Administrator

City, University of London - School of Arts & Social Sciences


City, University of London is a global university committed to academic excellence with a focus on business and the professions and an enviable central London location.

City attracts around 19,500 students (35% postgraduate level) from more than 150 countries and staff from over 75 countries.

In the last REF, City doubled the proportion of its total academic staff producing world-leading or internationally excellent research.

Led by President, Professor Sir Paul Curran, City has made significant investments in its academic staff, its estate and its infrastructure and continues to work towards realising its vision of being a leading global university: it has recently agreed a new Vision & Strategy 2026.

We are recruiting for one Student/Course Administrator in the School of Arts and Social Sciences team. The post supports a portfolio of courses and the role will vary depending on the requirements of those courses. The key responsibilities may include dealing with a wide range of general enquiries from students, prospective students, members of the public and visitors to the School as well as providing general course support.


Reporting to a School’s Course Operations Manager and/or Senior Course Officer, this post holder is responsible for being the first contact for student enquiries advising on a wide range of course related matters as well as dealing with general enquires from prospective students. The post holder will work closely with the Quality Team supporting various Panels. The Student/Course Administrator will also provide routine support to all members of the office.

Person Specification

The successful candidate will be able to demonstrate that they have developed excellent written, organisational, analytical and time-management skills. They will have exceptional written and oral communication skills, with experience of working with customers face-to-face and on the telephone with a 'customer-centred' approach, in particular, dealing with sensitive information. Strong IT skills including MS Excel, Word, e-mail and internet are essential. A good knowledge of SITS is also desirable.

We are particularly interested in applicants with experience in the HE sector and of student exchange programmes and/or work placements, although this is not essential.

Additional Information

City offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

Closing date for applications: 11.59pm 21 March 2018

Interviews are likely to be held on 29th March 2018 for a commencement as soon as possible.

Actively working to promote equal opportunity and diversity

Academic excellence for business and the professions

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