Senior Student Advisor

Lancaster University - Students' Union

Interview Date: Tuesday 10 April 2018

Lancaster University Students' Union provides excellent services, opportunities and facilities to support and inspire our diverse population of over 13,000 students. With students at the very heart of all we do, we are looking for a highly effective and experienced student advisor to join our staff team.

Based in the Education and Support Team, this role will work with staff and full-time student officers to support the day-to day running of our student advice service, helping us to develop social policy, lobby for change to university policies and procedures, support student welfare officers and design and deliver student focussed and impact based welfare campaigns.

As the Senior Student Advisor you will take a lead in providing professional, impartial and confidential support to all students. As an expert in advice and advocacy work, your role will provide one-to-one advice and support to students. You will be responsible (in conjunction with the rest of the Advice Team) for providing high quality and student friendly advice covering a range of academic, housing and student welfare issues. This will involve undertaking casework with individual students, enabling them to understand and make their own choices and where necessary representing them at university hearings/appeals. You will also play a central role in helping the Students’ Union Advice Service to achieve its goals of becoming both a Third Party Hate Crime reporting centre and achieving the Advice Quality Standard.

Educated to degree level or with equivalent professional qualifications you should have a proven track record of supporting advice service operations and activities as well as recent experience of casework provision and a working understanding of the current guidelines, legislation and best practice relating to student support, advice and guidance.

This is an exciting post and an opportunity for an ambitious and creative individual to help shape and enhance one of our most important areas of work.

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Subject Area(s):


Northern England