Specialist User Support Technician

University of Reading - Information Technology - Services & Support

The Specialist User Support team provides support to Schools and Departments across the University both at desk side and also by a remote assistance tool. Some members of the SUS Team will be located in schools or departments outside of the IT Directorate. Staff will be required to install and configure new computers, printers, tablets and other mobile devices and are responsible for understanding customer needs which may range from being straightforward to more complicated and complex solutions. Other duties will include trouble shooting software, hardware, audio visual equipment and basic network problems.

The work is varied and interesting and an excellent opportunity for those with the relevant experience to work constructively with University staff on their use of IT.

This post will suit a self-motivated individual who is capable of working both individually and flexibly as one of a team within a challenging and changing environment.

You will have:

  • Excellent customer service and communication skills, and a helpful diplomatic manner.
  • The ability to prioritise work and to work with minimum supervision.
  • Comprehensive knowledge of Microsoft operating systems (Windows 7) and Microsoft Office, web and email.
  • Experience of trouble shooting IT/AV hardware, software and peripheral problems.
  • Experience of installing software and peripheral equipment.
  • Good understanding of basic networking, IP, DHCP configurations.
  • Some knowledge of Macs and basic Linux experience would be an advantage.

Fixed Term position until 1st May 2019 to cover maternity leave.

Informal Contact Details
Contact role: Specialist Support Manager
Contact name: John Gates
Contact phone: 44 (0)118 3786316
Contact email: j.gates@reading.ac.uk

Alternative Informal Contact Details
Contact role: Specialist Support Manager
Contact name: Richard Jolliffe
Contact phone: +44 (0)118 378 7663
Contact email: r.a.jolliffe@reading.ac.uk

The University is committed to having a diverse and inclusive workforce, is a Stonewall Diversity and Global Diversity Champion, and supports the principles of the Race Equality Charter and Athena SWAN. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates who do not already have permission to work in the UK should note that this role is not recognised as a graduate level job by UK Visas and Immigration and the Tier 2 sponsorship route is not available for non-graduate level occupations. There is further information about this on the UK Visas and Immigration Website.

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South East England