Front of House Supervisor

About the role
Are you the Bodleian Libraries’ next Front of House Supervisor?

The Tours and Visitor Experience department is looking for a driven individual to help lead a high achieving team of Visitor Hosts to deliver a world class service for every visitor.

Striving to give visitors a memorable experience, you will be proactive, personable, and an excellent problem solver, remaining calm under pressure.

This is a permanent, full-time position working 36.5 hours per week to a rota with two other Supervisors. This involves working bank holidays, some evenings and 1 in 3 weekends as part of a 3-week rota.

About You
As Supervisor, you will be responsible for the health and safety of our visitors, be involved in content creation and lead on exciting operational projects. When you are not supervising, you will be part of the Visitor Host rota. This will include meeting and greeting visitors, selling tickets, and delivering engaging guided tours. It is therefore important that you are an effective and supportive team player with strong communication skills.

What We Offer
As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:

• An excellent contributory pension scheme
• 38 days of annual leave
• A comprehensive range of childcare services
• Family leave schemes
• Cycle loan scheme
• Discounted bus travel and Season Ticket travel loans

More information is available at https://hr.admin.ox.ac.uk/staff-benefits.

Diversity
Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.

How to apply
You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs or supporting evidence forms submitted on their own will not be considered.

We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Jake Firth, Tours and Visitor Experience Manager, who can be contacted with enquiries relating to the role (jacob.firth@bodleian.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk).

Only applications received online by 12.00 midday (BST) on Monday 13 May 2024 can be considered. Interviews are expected to take place on Wednesday 22 May 2024.

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