Location: | London, Hybrid |
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Salary: | £54,927 to £65,935 per annum |
Hours: | Full Time |
Contract Type: | Permanent |
Placed On: | 16th May 2024 |
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Closes: | 29th May 2024 |
Job Ref: | ACA00292 |
The Service Operations Manager is a senior and key role within the Student Counselling and Mental Health Advice Service, with significant responsibility for the overall day to day operational management of the Service. In collaboration with the Head and Deputy Head of the Service you will play a vital role in external benchmarking and developing policies and procedures to support the provision of mental health services to students. You will work to identify gaps and shortfalls in mental health support for Imperial students, responding, anticipating, and innovating to the changing needs of the student body.
You will manage the administration team and functions of the Service, including the review and development of clear administrative processes. You will be a key point of contact within the Service and will be interacting with staff at all levels. You will also be confident acting as a first point of contact for distressed or vulnerable students. You will understand student mental/psychological difficulties and will initially identify and escalate potential mental health risk to the appropriate specialist professionals within the Service. You will be practiced in instigating and coordinating a mental health crisis response as needed to ensure the safety of our students.
Duties and responsibilities
Essential requirements
Further information
This is a full time (35h/pw) and open ended contract based the South Kensington Campus at Imperial College London
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Due to the nature of the role the majority of annual leave will need to be taken outside of term-time.
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