Senior Business Support Services Manager

The University of London

The University of London is a leading UK provider of distance and digital education internationally, offering programmes to 45,000 students in 190 countries around the world. Although proudly rooted in London, our community and impact are global.

We are a national leader in the humanities, and we promote their value to society and the economy through knowledge creation and exchange.

The Role

UoL offers a diverse range of study programmes, including online, flexible and distance learning provision in over 190 countries to approximately 50,000 students. Students who enrol on our programmes can study independently or, at their own choice, receive academic support for their studies at one of UoL's Recognised Teaching Centres (RTCs). Over half of our students currently choose to benefit from the additional tuition and support provided by a RTC in their own country.

The Senior Business Services Support Managers are responsible for ensuring that potential and existing UoL RTCs receive the necessary advice and support from the Business Support Services team, and coordinate smooth relations with the Academic Quality team to enable efficient optimisation of the RTCs' business by: 

• providing effective and efficient integrated business account management for RTCs, interfacing with the full range of UoL Worldwide (UoLW) governance and business processes, and ensuring the best possible response time from across the UoLW directorates.
• ensuring the commercial value and performance of the Teaching Centre Recognition Framework is optimised through the regular updating of financial performance data across all RTCs to the CRM and Head of Business Support Services.
• regularly liaising with the Quality Assurance Managers in the Academic Quality team on matters of performance concerning the portfolio of RTCs.
• ensuring coordination with the Business Support Services Managers when handling RTC enquiries, via the agreed protocol, is efficient and completed in as short a time span as possible.
• working closely with the Commercialisation & Development team, Member Institutions and other stakeholders in the planning and delivery of sustained RTC-led-growth.

For a full role profile, please refer to the job description below.

Further information

To be considered for this opportunity, please submit your application and CV (by clicking ‘apply for job’ at the bottom of this page) before the closing date at midnight on 16^th June 2024. 

Preferential consideration will be given to the University redeployment pool.

The University currently operates a Hybrid Working framework involving a mix of working remotely and in the office. Typically, the majority of employees will be able to agree to work remotely for up to 60% of their working week, role dependent, however will be required to attend on specific days for training or team meetings.

The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria identified in the job description. 

Pursuing excellence in education and equal opportunities.

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