Student Affairs is seeking an Enablement Assistant to provide administrative support to the Enablement and Wellbeing teams in the maintenance of client records and funding details, the timely implementation of disability support and liaison with internal and external partners in the support of disabled students.
The role includes the provision of advice to students and applicants enquiring about all aspects of disability support and answering and referring general queries made to the Enablement and Wellbeing Teams.
The required skills for the role are as follows:
- Educated to GCSE level or equivalent including English and Mathematics at Grade C or above;
- Experience of working within a busy office environment dealing with multiple tasks, queries, and deadlines;
- Experience providing customer-facing services;
- Extensive use of Microsoft Office packages, particularly Excel, Word, and Outlook;
- Must have flexible attitude to working practices, and be willing to work from any University site with little notice;
- Willing and able to undertake some evening and/or weekend work;
- Driven by excellent communication and customer service standards, particularly in relation to students;
- A good working understanding of confidentiality and data protection issues;
- Good attention to detail, and an ability to work within procedures and guidelines.
- Level 3 Qualification, e.g. GNVQ or NVQ 3 Advanced in Administration;
- Experience of working with disabled people;
- Experience of higher education, or working with students or young people;
- Knowledge of student funding arrangements;
- Understanding of relevant equality legislation;
- Familiarity of working with data is desirable.
Student Affairs encourages diversity. We welcome applications from all sections of the community, including disabled people and people who identify as LGBTQ+.
Please call Shervjeet Garcha on 0121 331 6963 for an informal conversation about the role and duties.
Email details to a friend
Please note; on occasions where we receive a large number of applications, we may close the advert ahead of the publicised closing date. If this does happen, we will contact all candidates via email who have started but not yet completed their application, giving 48 hours’ notice. We would therefore advise that you submit your completed application as soon as possible.
Birmingham City University holds an Athena Swan Bronze Award and promotes the advancement of gender equality through Representation, Progression and Success for All. We are an equal opportunities employer and welcome applications from all sections of the community.
Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.