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Product Setup Assistant

BPP University Limited - Operations

Location: Manchester
Salary: £19,500 plus occasional evenings and Saturdays (as per agreed overtime policy)
Hours: Full Time
Contract Type: Permanent
Placed On: 1st April 2019
Closes: 28th May 2019
Job Ref: 2617

(Monday to Friday 08:00 – 18.00 shift rota) plus occasional evenings and Saturdays (as per agreed overtime policy)

Who we are

BPP is a global education provider delivering world-class professional qualifications.  The group delivers undergraduate and postgraduate degree programmes, apprenticeships and professional qualifications across the UK, internationally and through innovative online platforms. When you work with BPP, you will be part of a business that really believes in supporting your personal and professional development.

Voted the UK's Best Higher Education Provider by Education Investor Magazine in 2013, BPP University is the UK's only university solely dedicated to business and the professions.  We are dedicated to delivering talent and training for the competitive demands of business and our programmes are designed in partnership with employers and respected professionals from law, business, finance and health. 

What you’ll do

You will support the effective and efficient setup of products (including qualifications, programmes, courses, CBAs) across Professional Qualifications, Professional Development, Apprenticeships and University.

You will be maintaining the Product Catalogue with changes during the session as required, including but not limited to date or capacity changes, cancellations, and ad-hoc setting up of shadow courses.

Responsibilities will include:

  • Assisting in setting up course products on relevant BPP systems, working closely with key stakeholders to ensure agreed deadlines are met.
  • Processing any changes to capacity, location or date of courses, as well as any cancellations, ensuring such changes are communicated to relevant parts of the business.
  • Answering queries both by phone and email from internal BPP staff.
  • Maintaining accurate records of all correspondence in regards to set up, ensuring there is a clear and consistent timeline and documented evidence of actions and communications.
  • Following compliant procedures at all times
  • Assisting in any data gathering/manipulation activity as required to support the successful setting up of course products.

Role requirements

  • Well organised and self-disciplined with the ability to prioritise under pressure – sometimes to short deadlines.
  • Able to build good working relationships across all levels.
  • Able to work in a team and independently.
  • Attention to detail.
  • Strong communication skills, both verbal and written.
  • Computer literate.
  • Systems/database experience


  • Customer service experience.
  • In depth knowledge of BPP products and services.
  • Higher education knowledge and experience

For a full job description and details on how to apply, please visit:

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